Veronica Diaz

Veronica Nulud- Diaz Phase I, Saint Mary’s Subdivision. Matatalaib, Tarlac City Phone:- Email:- Professional Summary: A Service oriented Customer Service Representative with more than Seven years background in a BPO Industry. Core competencies include writing, Excellent in handling Customer and as well as excellent communication and time management skills. Handle tasks with accuracy and efficiency. Skills:  Excellent in Customer Service Field  Have excellent English communication Skills  Have a good reading comprehension  Speaks fluently in English  Good in active listening  Have a good writing skills Work Experience: •Sutherland Global Services Jose Abad Santos Ave, Clark Freeport, Angeles, Pampanga, Philippines Worked as a Technical Support Xbox 360 • Cyber City Teleservices 2528 Corporate Office Cyber City IT Park, CSEZ Clark Field, Clark Fields, Pampanga, Philippines Customer Service Representative (AT&T), UV and Catalog account •CONVERGYS Eastwood City Libis, Quezon City Philippines July 18 2011- August 25 2014 Customer Representative General Motors (GM) •CONCENTRIX (IBM DAKSH) Eastwood City Libis, Quezon City Philippines Aug.2014 –Nov. 2015 EMAIL Reimbursement specialist GM • SITEL Nov.2015- Current Account: Staples account Chat/email support specialist Education: •Elementary: Tarlac First Baptist Church School- Tarlac City Philippines (Graduated Year 2001) •High school: Ecumenical Christian College – Tarlac City Philippines (Graduated Year 2005) •College: Ecumenical Christian College – Tarlac City Philippines (Graduated Year 2009) I hereby state that the information that I provided above are correct. Veronica N Diaz Signature