Vic Emmanuel Bompat

Vic emmanuel manug bompat 174 P.Cruz St. Brgy San Jose Mandaluyong City Email:-Mobile: - Objective: To contribute to the labor force of the company willing to hire me and at the same time broaden the scope my skills through cultivating a harmonious workplace interaction and learning in my designated field. strengths Confident with a computer, and have experience using appropriate computer programs Quick problem solving and conflict resolution abilities, and understanding of how to delegate work effectively Responsible, Systematic, Multi Tasking Willing to learn Good written and oral communication skills PERSOnAL INFORMATION Nickname: Vic Age: 36 y/o Sex: Male Birthday: April 15, 1981 Civil Status: married Religion: Roman Catholic Height: 5’6” Weight: 165 lbs. Languages: Filipino and English Educational qualification Tertiary –Systems Technology Institute Tagbilaran City Bohol Philippines 6300 Secondary- HolyNameUniversity S.Y. 1996 – 2000 Tagbilaran City Bohol Philippines 6300 Primary- HolySpiritSchool S.Y. 1991 – 1996 Tagbilaran City Bohol Philippines 6300 WORK EXPERIENCE: Sutherland Global Services Feb 4,2013 – Feb 15,2018 Outsourcing Company Subject Matter Expert Intuit QuickBooks Pro/Premier Taguig City Philippines Job Description: Mentors Level 1 technicians by providing technical assistance; instructs agents on the proper use of resources to find troubleshooting steps for difficult issues. * Assist Level 1 support technicians towards first time resolution. * Handles calls for customers requesting to speak to a supervisor. * To ensure Level 1 mentoring by providing technical assistance and/or clarification through proper use of available resources. Stream Global Services Mar.8,2010 – Feb.2,2013 Outsourcing Company Level 2 Technical Support Agent Intuit QuickBooks Enterprise Mandaluyong City Philippines Job Discription: Responds timely and accurately to the escalations of the Level 1 support technicians via phone. * To ensure the support team is assisted on Level 1 escalations while maintaining an excellent resolution rate * Verifies customer’s problem and validates support teams escalations prior to escalation to Product Team. * Compiles top or common issues and shares resolution to team on a regular basis. Teletech Aug.2009 – Feb.2010 Outsourcing company Technical Support Agent Cainta Rizal Manila 1550 Phiippines Job Discription: Supports at&t home user on their internet connection issue Training: Diploma in Computer Electronics and Technology Systems Technology Institute CPG. Avenue Tagbilaran City Bohol Philippines Caregiver Course Can-Care Caregiver Training, Assessment & Dev’t Center, inc. Judge Antonio Oppus-uy Bldg. M. Torralba cor. B. Inting Streets Tagbilaran City Bohol Philippines First Aid Training (Standard) Basic Life Support Training (Community Cardio-Pulmonary Resuscitation) The Philippine National Red Cross Safety Service Tagbilaran City Bohol Philippines Skills: Numeracy Mechanical Skills Critical Thinking Skills Computer Expert Driving Certified First Aider Caregiver References: Anthonio Carlo Magbanua Team Manager for Quickbooks Pro and Premier Mandaluyong City Manila Philippines Juviece Sagisi Phone: 63 - Account Manager Sutherland Global Services Taguig City Metro Manila Philippines Eric Martinez Phone: 63 - Account Manager Sutherland Global Services Taguig City Metro Manila Philippines Godsir Reyes Phone: 63 - Senior Account Manager Sutherland Global Services Taguig City Metro Manila Philippines