VIKAS DAIYA
21/C Dwarkapuri Colony, Near Sarswati School, Indore (Madhya Pradesh) - 452 009
(M) - (E-mail)-
A diligent family man who is highly organized, equipped with technical abilities, shaped up by the 12 years of
professional experience in Operations & Administration, Back office, Client Servicing, Customer Relationship
Management and MIS. Confident in handling any challenging jobs and can easily get along and motivate people.
Determined to join your organization at any convenient time possible.
EMPLOYMENT HISTORY
_______________________________________________________________________________________________
Head Business Development
Avion Solutions
From April 2015 to present
Looking after development of Super Stockiest, managing sales and backend team of Saga Noodles
(Paam Eatables New Delhi).
Virtual Assistant (part-time)
Upwork & Peopleperhour
From April 2015 to present
Engaging in various small projects for Amazon.com (for book publishing and reviews), Amazon &
eBay motors (for product listing), lead generation for UK clients as well as Data Management.
Branch Manager (Customer Relationship Management, Client Servicing & MIS)
MDINDIA Healthcare Services (TPA) Pvt. Ltd., Pune (Third Party Administrator) Ahmedabad Branch
From July 2003 to April 2015
Looked after the Branch Operations of Ahmedabad and Rajkot Branch (Client Servicing,
Customer Relationship Management, Enrollment, Claims, and MIS). Details below:
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Branch Operation: Administration, HR (Recruitment, Monitoring and Training) and Head Office
Branch Coordination.
Process Management: Input / Output process & monitoring, Enrollment Processing & Data.
Management and Claim Processing.
Customer Relationship Management: Grievance Resolution.
Network Management & Training
Accounts Management: Branch Budgeting & Planning, Invoicing, Bank Reconciliation, Floats
Reconciliation.
Report Management: Operational Report, Head Office, Insurance Company & Corporate Reports
and MIS Report.
Client Servicing & Corporate Relationship: Insurance Company & Corporate Meetings and Issue /
Grievance Resolution.
Sr. Executive Operation
MDINDIA Healthcare Services (TPA) Pvt. Ltd., Pune (Third Party Administrator) Indore Branch
From June 2003 to 2007
Took charge in Back office Operation, Mediclaim Claims processing, and Client servicing) at Indore Branch.
Assistant & Office Operations (Chartered Accountant)
Vasant Tarey & Co. Indore
From 2001 to 2003
IT return filling, accounts Auditing, preparation of P&L, Balance sheet and other office tasks.
ACADEMIC QUALIFICATIONS
_______________________________________________________________________________________________
Master’s Degree - 2003
Arts with English Literature
Devi Ahilya Vishwa Vidhyalaya, Indore, Madhya Pradesh
Bachelor’s Degree - 2001
Commerce
Devi Ahilya Vishwa Vidhyalaya, Indore Madhya Pradesh
Computer Accounting (Tally)
Commerce Academy
Fundamental in computer
KarRox
IT SKILLS
_______________________________________________________________________________________________
Skill Name
Version/ Module
Last Used
Proficiency Level
Experience in years
HTML
Not Mentioned
2005
Beginner
1 Year(s) 2 Month(s)
Flash
5, 6
2006
Beginner
1 Year(s) 0 Month(s)
Visual Basic
6
2006
Mediator
1 Year(s) 0 Month(s)
C Language
-
2006
Beginner
-
MS Excel
Latest
2017
Proficient
8 Year(s)
MS Word & PP
Latest
2017
Proficient
8 Year(s)
2003 & 2007
2017
Proficient
8 Year (s)
2017
2017
Mediator
3 Year
MS Access
PHP with SQL DB &
Java
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PERSONAL DOSSIER
_______________________________________________________________________________________________
Date of birth
Marital status
Permanent Address
Contact Number
Languages Known
Passport number
: 12th of May 1981
: Married
: 21/C Dwarkapuri Colony Behind Ganesh Temple, Indore 452 009 (M.P.)
: (M-
: Hindi, English & Gujarati
: M-
HOBBIES
Can sing and Dance in groups or solo, good in playing Cricket, capable of utility application / tool
development.
REFERENCES
: Available on request
I hereby declare that all the information furnished above by me is true to the best of my knowledge and belief.
VIKAS DAIYA
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