Vince Laurence A. Baldovino

VINCE ​ LAURENCE​ ​ A.​ ​ BALDOVINO​ #1489,​ ​Lucas​ ​St., Kaybiten​ ​Rd.,​ ​San​ ​Gabriel, Sta.​ ​Maria,​ ​Bulacan Contact:​-​ ​/​- Professional​ ​Experience: AVASOL (Alpha Virtual Assistance Solutions) Data Research AnalystJanuary 2018-Present Collects Data from the web and collate them in google sheets. The Youthful Granny 2017-Present Virtual Assistant Manages social media, WordPress posting and content curation. Telus​ ​International- Customer​ ​service​ ​representative​ ​Tier​ ​2 Handles​ ​customer​ ​inquiries​ ​and​ ​concerns.​ ​Making​ ​sure​ ​to​ ​meet​ ​the​ ​customer’s satisfaction​ ​and​ ​the​ ​Client’s. Accomplishments: Top​ ​CSAT​ ​Agent High​ ​customer​ ​positive​ ​feedback Startek​ ​Philippines,​ ​Inc- Customer​ ​Service​ ​Representative Handles​ ​calls​ ​from​ ​customer.​ ​Placing​ ​orders.​ ​Assisting​ ​customer​ ​in​ ​tracking​ ​their orders. Accomplishments: Top​ ​CSAT​ ​Award High​ ​customer​ ​positive​ ​feedback Mojado Computer Center - Computer technician Repairs and resolve computer issues for customers. Fixing software problems and reformatting. Education​ ​Background:- Simeon​ ​Suan​ ​Technical​ ​and​ ​Vocational​ ​College Automotive​ ​Servicing​ ​Technology Bansud,​ ​Oriental​ ​Mindoro Sacred​ ​Heart​ ​Academy- Poblacion,​ ​Gloria,​ ​Oriental​ ​Mindoro Character​ ​reference: Martin​ ​Madrid- Telus​ ​international Operations​ ​Manager Apple​ ​Rose​ ​Aviles-​ /​ ​ - Telus​ ​International Team​ ​Leader Provido​ ​Saldivar​ ​Ronda - ​/​ ​+6326​ ​705​ ​5246 Telus​ ​International Customer​ ​service​ ​representative I​ ​hereby​ ​certify​ ​that​ ​all​ ​the​ ​above​ ​statements​ ​are​ ​true​ ​and​ ​correct​ ​to​ ​the​ ​best​ ​of my​ ​knowledge. VINCE​ ​LAURENCE​ ​A.​ ​BALDOVINO Applicant