Vincent Joseph Vargas

VARGAS, VINCENT JOSEPH T. 69 Ilang-Ilang St., San Pedro 9 Subdivision, Brgy. Bagbag, San Bartolome, Novaliches, Q.C. Mobile No:- /- E-mail Address:- Objective: To become an asset to the company where I will be employed which in turn be elemental for my productivity and development as a career person. SUMMARY OF SKILLS: Above average English communication skills Basic Knowledge in Microsoft Office Applications such as MS Word, MS Excel, and MS PowerPoint Basic Knowledge in other Software Applications such as Adobe Photoshop and Adobe PageMaker Average knowledge in creative event conceptualization and coordination. Can type 35 to 40 wpm Goal-oriented and team-oriented person Can sing and play keyboards EDUCATIONAL BACKGROUND: College: BACHELOR OF SCIENCE IN EDUCATION major in History (2nd Year Undergraduate) Rizal Technological University – Pasig Campus -) Special Awards: Essay Writing Contest – 2nd Place High School: Pugad Lawin High School (formerly Ismael Mathay Sr. High School – Annex) -) Honors and Special Awards: 1st Year – 2nd Honor Best in English 2nd Year – 2nd Honor Best in English, Best in Science, Best in Journalism 3rd Year – Best in English, Best in Journalism, Best in Social Studies 4th Year – Best in Journalism, Best in Social Studies Elementary: Toro Hills Elementary School -) San Jose Elementary School (1990 – 1994) __________________________________________________________________________________________________ SEMINARS AND TRAININGS ATTENDED: Cooperative Pre-Membership Seminar – March 2005 Accounting Seminar - July 2005 Project Proposal Making Seminar - September 2005 Human Resources Management Seminar - January 2006 Credit and Collection Seminar- March 2006 Good Cooperative Governance - July 2006 Strategic Planning Seminar - November 2006 Spiritual Retreat and Management Training - January 2007 Cooperative Tax Compliance and Exemptions - March 2007 Coop Study Tour - April 2007 Unleash Your Potential Seminar - June 2007 Strategic Planning Seminar II - October 2007 MMP Early Childhood Education Training - January 2008 Refresher Course Program (PMA) – September 2009 to December 2010 (every month) Personnel Empowerment Program (PEP) – March to May 2010 NIICE Program (Communication Skills Training) – July to September 2010 __________________________________________________________________________________________________ WORK EXPERIENCES: ALORICA Philippines, Inc. Technical Support Representative (December 19, 2012 to October 7, 2016) Job Description: Receive high volumes of customer calls from internet, cable and phone subscribers and assist them with technical issues about their services through following a random troubleshooting prompted through the workflow engine tool and provide them self-service options for future help. Process equipment replacements, schedule service calls or escalate issue to appropriate contact if necessary once exhausted all possible troubleshooting steps to resolved customers technical issues. Implements strict account confidentiality and maintenance in behalf of the service subscribers prior to providing personal and billing account and service call information. Receiving calls from third party callers and non-accountholders and refer them to the appropriate department if necessary. Keeps and maintains good KPI's (Key Performance Indicators as corresponding to the company's standard metrics every month. Do other duties as assigned by the immediate supervisor. STARTEK International Limited, Inc. Customer Care Representative (December 6, 2011 up to October 13, 2012) Job Description: Receives high volume of customer call from highly profitable and well-known companies (mostly executives, managers and supervisors) and assists them with regards to their corporate postpaid mobile account related concerns and make outbound calls directly to telecom managers and AOPs if authorization is necessary before making any account changes. Implements strict account confidentiality and maintenance in behalf of the company subscribers from third party callers and non-account holders. Disseminates relevant information to subscribers with regards to mobile service updates, mobile phone promotions and other necessary information beneficial for the corporate subscribers. Keeps and maintains good KPI's (Key Performance Indicators as corresponding to the company's standard metrics every week and semi-monthly. Do other duties as assigned by the immediate supervisor. ePERFORMAX Contact Centers & BPO Team Member (March 2011 to November 25, 2011) Job Description: Receives high volume of calls from guests and assists them with regards to their credit card related concerns. Implements account maintenance in behalf of the cardholders as requested. Keeps and maintains account information confidential to third party callers and non-account holders. Disseminates relevant information to guests with regards to store updates, store promotions and other necessary information beneficial for the guests. Keeps and maintains good KPM's (Key Performance Metrics as corresponding to the company's standard metrics every week and semi-monthly. Do other duties as assigned by the immediate supervisor. TELUS International Philippines, Inc. Customer Interaction Associate (CIA) (June 1, 2009 up to February 2011) Job Description: Receive customer calls, inquiries and account disputes regarding their telecommunication issues and concerns. Disseminate customer service information and one call resolution on all customer-related issues and concerns through an arranged information software system. Data entry updating and keeping of customers’ personal information and other customer-related information as confidential. Maintain good Performance Metrics scores corporately and individually. Accomplish other job-related tasks as assigned by the Team Captain. JESUS CHRIST’S COVENANT GLOBVAL CHURCH - SAINT JOSHUA SCHOOL Pre-school Teacher (Preparatory and Kindergarten) (June 2008 – April 2009) Job Description: Prepares lesson plan Teach the children based on the prepared lesson plan in accordance to the existing school curriculum. Regulates and implements existing school rules and regulations to children and their parents. Evaluates and assesses the overall development of each individual preschooler monthly. Submission of overall children’s development report to the Administrator. Prepares report cards and developmental evaluation reports and disseminates them to their parents for information. CMF-COVENANT MANNA FOUNDATION Multi-Purpose Cooperative HR/Admin Assistant (October 2007 – April 2008) Job Description: Handling, updating and keeping all employee records , 201 files and documents. Prepares payroll and employee pay slips. Coordinate with the SSS, Pag-ibig, and PhilHealth for employee benefits and contributions. Coordinates and disseminates management information to employees. Assists the General Manager in communicating and executing memos and resolutions concerning the employees. CMF-COVENANT MANNA FOUNDATION Multi-Purpose Cooperative Board Secretary (by Appointment) (January – October 2007) Job Description: Prepares the agenda for the Board and General Assembly Meeting Writing and keeping of the minutes of the meeting Handles all concerns and information in behalf of all the Board Members. Keeping of the Cooperative seal Handling, updating, and keeping of the members share register, transfer book, and the Annual Report copies. Coordinates and disseminates relevant Cooperative information to the Directors, Officers, Management, and the Cooperative Members. Handles letters, faxes, and other important documents in concern of all the Board of Directors and Officers. CMF-COVENANT MANNA FOUNDATION Multi-Purpose Cooperative Project Assistant (January 2005 – December 2006) Job Description: Credit, collection and remittance of collections. Fellowship establishment through our Moral Recovery program Savings and Investment Mobilization Recruitment of new Cooperative members Recording, balancing, updating and keeping of fellowship registers, DTR, Daily Summary and Top Sheet. Submission of Monthly Performance Report. CHARACTER REFERENCES: BARRY ALLEN ALGARRA Team Leader ALORICA Philippines, Inc. 8th Flr, Alphaland Southgate Tower Chino Roces Ave. Makati City DIANA UMALI Operations Manager 5th Flr, Alphaland Southgate Tower Chino Roces Ave. Makati City REV. ARSENIO H. JUAN JR. President and Administrator Jesus Christ’s Covenant Global Church - Saint Joshua School, Inc. 356 Quirino Highway cor. Vipra St. Sangandaan, Quezon City All information written herein is true and correct to the best of my knowledge. VINCENT JOSEPH T. VARGAS Applicant