Vinita Kakaria

Vinita Kakaria C42/N4, M.G. Society, Sector 14 Vashi, Navi Mumbai -400703 Telephone: (Mobile- Date of Birth: May 7, 1970 Total Years of Experience: 18 years Current Industry: Learning & Development Current Functional Area: Content Development, Curriculum Development, Editing, Proof reading, Project management and execution, translation Current Location: Mumbai EDUCATIONAL QUALIFICATIONS: 1. Completed PGDFT (Post Graduate Diploma in Foreign Trade) 6 months diploma course from World Trade Centre, Mumbai. 2. Completed M-III level course (Intermediate-III) in German language from Max Mueller Bhavan, Kalaghoda, Mumbai. 3. Completed 3 months course in computers from Network Institute of Computers, Opera House, Bombay with working knowledge in MS office MS Word, Excel, Power Point, Internet. 4. Completed Medicine with first class from Pune University. 5. Completed H.S.C with distinction from Pune University. 6. Completed S.S.C with first class from Canossa Convent School, Dhulia. Fluently conversant in English, Hindi, German, Marathi. Career Profile: Currently working as General Manager, Learning and Development with Reliance Industries Ltd. (R&M), Navi Mumbai. Duration: Dec 2004 onwards Job profile: 1. Development, editing and proof reading of technical manuals, content and curriculum for staff. 2. Conceptualise, develop and implement technology enabled solutions – e learning modules (articulate / captivate), videos (story boarding, script writing, etc.), nuggets, bite sized learning solutions, experiential learning etc. 3. Interacting with various marketing, sales and commercial subject matter experts to incorporate the best training practises. 4. Planning and executing various projects of L&D. 5. Partnered with various vendors and stakeholders 6. Plan and manage budget for entire L&D department Previous Work Experience 1. Name of Company: Cabrict North America, New Jersey Tenure: December 2002 - 2004 The Company: A US based outsourcing company Position: Training and Operations Head About the Company: The company is based in USA and is a pioneer in telemarketing business to Indian Call Centers. Travelled to USA for training. My job profile: Implementation of programs which would include agent selection, training (process training as well as soft skills), reports, quality control, operations, etc. Generic training 1. Customer Service & Telephone Skills 2. Soft Skills 3. Quality. 4. Selling Skills 5. Cultural education Process Training 1. Product Skills 2. Train-the-trainer module 3. Ongoing quality monitoring 4. Monitor training effectiveness 5. Continuous improvement to achieve SPH (Sales Per Hour). 6. Floor monitoring and management 7. Operations 2. Name of Company: Foremost Systems Tenure: December 2001 – November 2002 The Company: Marketing Company for dialogic cards Position: Marketing Manager About the Company: The company is based in Mumbai and is a pioneer in supplying dialogic card solutions to Indian Call Centers. . My job profile: As Marketing Manager, I was responsible for interacting with clients, sales, writing blogs and creating advertisement for the product. a. Strategise marketing plans b. Client interactions c. Development of brochures and advertisement of product d. Translations of brochures 3. Tenure: February 2000 to November 2001 The Company: Creative Concepts India Pvt. Limited, Mumbai Position: Manager Communication & Design About the Company Creative Concepts India Pvt. Ltd. specializes in offering Total Multi-media Solutions for a large international and national client base. It is India’s leading company offering internet, e-commerce and Multi-media solutions My Job Profile: My work profile at Creative Concepts involved the following activities through the various stages of production leading to the Final Development of CD- ROMs, websites or even an audio-visual. Content Generation and Research Creative generation of concepts based on extensive study of the brands, and media- related spend and then chalking a detailed strategy by using various multi-media tools to aid and support the Marketing Exercise . Creative Writing for CDs including Theme building and scripting, designing layout, navigation and the structure of the CD by studying the clients needs and Target Audience based and suggesting marketing and promotional tools for larger reach to the Target Audience. Strategising and Planning for successful implementation of projects: Pre-production, Post- production of CDs and AVs including planning for the shoot ( pre-production ), including sourcing and liaising with production and Technical crew ( Camera man, Equipment, Lights etc ) executing the shoot and finally in-charge of editing, VO Recording, and other post-production activities till the Final completion of the project. 4. Tenure:- to- Organisation: Entrack International Trading Pvt. Ltd. Designation: Store Manager About the Organisation: Entrack International Trading Pvt. Ltd. is a company with its head office based in London. This company deals in life style products with brand names like Mont Blanc writing instruments and accessories, Baccarat crystal, Burberry garments and accessories, Wedgwood crockery, etc which are imported from abroad and catered to an exclusive clientele in India. Job Profile As a Manager in one of their flag ship retail outlets in Taj Mahal Hotel, Bombay, I was involved with corporate Marketing and direct sales of the products. Responsible for management of the entire boutique, training the new colleagues, client liaison etc. Responsible for quality analysis of the products imported especially garments. Responsible for the logistics management of the entire boutique. Responsible for merchandising and my responsibilities included sourcing of stocks, quality analysis and all other related job management and coordination. Single handedly managed the stocks, ordering of new stocks as per the needs of the client, display of the products, accounts, reports, correspondence with the companies abroad and reported directly to the head-office in London. Being a boutique catering to the exclusive clientele in Bombay, was responsible for ensuring absolute client satisfaction. 5. Tenure: January 1996 to January 1999 Organisation: Network Shipping Pvt. Ltd Designation: Manager Import-Export About the Organisation: Network Shipping Pvt. Ltd is a clearing and forwarding company based in the prime shipping area of Fort, Bombay. It dealt with export and import of cargoes and factories, and special expertise in ship chandlering, custom clearance, crisis management, shipping logistics, consolidation etc. Job Profile As a Manager import-export, I was: Responsible for all the shipping and customs formalities. Responsible for client liaison and service, documentation, liasioning with MNCs and other shipping companies. Responsible for coordination of transportation, shipping freights, etc. Responsible for marketing of the exclusive services offered by the company. Responsible for handling the accounts, administration and reported directly to the Managing Director. 6. Tenure: 6 months Organisation: Siemens India Designation: German language Translator About the organisation Siemens India based at Worli, Mumbai with many branches all over India and abroad is a multinational company which specializes in manufacturing of latest engineering equipments, medical equipments, telecom equipments, etc. Job Profile Was working as German language translator which involved translation of various Quality Control Modules from German to English language. Others Have also tutored Doctors, Engineers and students in mastering German Language skills for 2 years. Have worked as freelance translator for various shipping companies in the translation of technical and Engineering manuals from German to English language for 3 years. Have done medical transcriptions of various cases for hospitals Worked as Medical Residence Officer for 3 years.