Vipin Nair

VIPIN NAIR-· LinkedIn- Vipinnair89 · Passport Number: M-[INDIA] PAN: EBSPK9585D · Contact No: - I have 6+ years of experience in Technical support and Looking for an opportunity to obtain a Technical Support Team where I can use my abilities to create a good working environment in which to grow and thrive. EXPERIENCE 2013 – 2015 SALES & TECHNICAL SUPPORT, MODERN ENTERPRISES PVT LTD • Handling of desktop & laptop systems. • Hardware and software installation as per client requirement. • Installing windows/ Linux / Mac/ Diagnosis and replace parts, configuring outlook/office 365/ configuring Ip/domain, troubleshoot network connectivity (wired and wireless). • Application support for Mobile software flashing team & support. • Providing external Mobile Software Support & application Support in android, Symbian, iPhone. • Strong knowledge on mobile flashing technology, rooting, IMEI Fixing, Reinstalling Mobile OS using Custom Rom Using Custom Rom editor. 2015 – 2016 SENIOR ASSOCIATE, WNS GLOBAL PVT LTD PUNE, INDIA • Handling of Airline fares. • Global data distribution through sabre, Amadeus, fare analysis, fare construction, Pricing. • Providing the best productivity & Brainstorming for process improvement implementations on Weekly client meetings • Support for New hires & conduct trainings. • Day by day Report sharing using SharePoint, and emails to TL and Managers. 2016 – 2018 SENIOR TECHNICAL SUPPORT ENGINEER, CONVERGYS INDIA PVT LTD • Handling of desktop & laptop systems of PLE & SMB via Remote connection • Handling of escalation calls and giving floor support • Hardware and software installation as per client requirement. • Installing windows /Diagnosis and replace parts, configuring outlook/office 365/ configuring Ip/domain, troubleshoot network connectivity (wired and wireless). • Handling of team and Roster management. • Support for New hires & conduct trainings. • Being a part of process performance management team. • Licensing & Activation of various Applications like Office 365, Office pro, Dell Digital Delivery. 2018 – 2020 SYSTEM INTEGRATION TECH LEVEL 2, COMPUCOM CSI PVT LTD, INDIA • Giving Support through Clients, Field Support Engineers via Remote/call Support. • Handling of escalation calls and giving floor support. • Tracks the resolution of any system or application problems. • Handling of team and Roster management. • Support for New hires & conduct trainings & Team Huddles. • Manages systems and application on service requests to resolution. • Worked as MOD for the team. • Hands on reporting tools like Tableau, Cognos. • Worked for BI reporting Team in Data Migration from Tera data to Snowflakes Cloud. • Hands on MS Visio in creating Flow Diagrams of Reporting/Roles on SSO – SAML/Sharing content. EDUCATION- SSLC, ARYA BHARATI HIGH SCHOOL, OMALLOOR, PATHANAMTHITTA, KERALA Percentage:- PLUS TWO, G.P.H.S.S. , KULANADA, PATHANAMTHITTA, KERALA Percentage:- BCA, JIJAU COLLEGE OF INFORMATION TECHNOLOGY AMBAJOGAI, BEED, MAHARASHTRA Percentage: 76 TECHNICAL SKILLS       Working with Enterprise Application Integration, Middleware or Service Oriented Architecture patterns and applications Experience in AD, SSO, for password resetting, User adding, Deleting, Assigning Roles. Strong knowledge in Fault and Error handling capabilities, logging, Synchronous and Asynchronous processes, Transformations, Adapters.   2 Dell certified professional. Google Ads Search Certification Proficient in Office 365 & MS Office products. Like MS Visio, Excel. Basics of SQL, JQuery, JavaScript, HTML, PHP. Learning python & some machine learning AI concepts. Understanding of ITIL & ITSM concepts. SOFT SKILLS       Excellent verbal and written communication skills. Ability to work in a team as well as independently and stay motivated. Good interpersonal skills. Good time management skills. Strong organizational skills Ability to multi-task and prioritize Strong. Problem-Solving Abilities. HOBBIES Reading, listening to music, Singing, Drawing, Content creation for YouTube Live presentations, Playing Computer Games, Video Editing, GFX Designing’s. ACHIEVEMENTS • Awarded Best employee for 3 Quarters in Convergys’s. • Awarded Bravo Employee for 2 times in 2018 – 2019 – CompuCom. DECLARATION: I hereby declare that the information furnished above is true to the best of my knowledge and belief. All my efforts and hard works for the company to take place the goodwill of it. VIPIN NAIR DATE: PLACE: 3