Vipin Saini

VIPIN SAINI E-Mail:- - Address: Flat No.-8C Ashoka Apartment, 7 Rajpur Road, Civil Lines, Delhi-110054, India TECHNOLOGY MANAGEMENT PROFESSIONAL: 12.1 years of expertise in delivering enterprise level solutions with specialization in Project Management, Service Delivery, IT Service Support, Application Support and Infrastructure Implementation. Successfully managed & delivered networking / systems administration / infrastructure / virtualization business process implementation for various clients. Demonstrated excellence in aligning the IT services to meet and where possible exceed the expectations of the business and its external clients. Distinction of interacting & managing high level global stakeholders & framing the onshore & offsite delivery model. Excellent interpersonal skills, ability to relate to people at any level of business, create confidence, be flexible, and possess cultural awareness and sensitivity. Key Skills Entail: IT Savvy Business LeaderComplex IT InfrastructureGlobal IT Delivery Strategy & Continuity Planning Budgeting & Cost OptimisationService Transition & Management Project Management Stakeholder Management Team Leadership & Supervision Programme ManagementJeopardy ManagementAdaptability Tolerant to stressed situations CERTIFICATIONS MSP (Managing Successful Programmes) PMP (Project Management Professional). PRINCE 2 Practitioner ITIL V3 Foundation. ITIL V3 Intermediate: Service Operation. ITIL V3 Intermediate: Service Transition. ITIL V3 Intermediate: Service Design MCDBA (SQL Server 2000) MCSE 2000 (Microsoft Certified Systems Engineer). CCNA (Cisco Certified Network Associate). 7 Habits Certified. KEY HIGHLIGHTS Drove change, infused new ideas, challenged status quo, standardized / processes and elevated the performance to the next level and ensured that the centre delivered value beyond cost arbitrage. Integrated operations & technology teams to collaborate & function as one with “service first” approach. Strong background in IT Management combined with experience of leading Information Technology, with the ability to develop and deploy IT plans that achieve strategic business goals. Pioneered critical programs & quality initiatives, involved in process transitions with notable success in directing a broad range of IT initiatives, while handling yearly planning, analysis & implementation of solutions in support of business objectives. Prowess in managing overall operations for executing large enterprise-level projects involving scoping, planning, requirement & gap analysis including interfacing needs, training and mobilization of resources, execution within cost & time parameters. A change agent & problem solver with a passion for technology, skilled in grasping the big picture, conceptualising, developing, implementing solutions & partnering with business leaders & senior level executives. TECHNICAL KNOW-HOW Platforms: Datacenter, Disaster Recovery-Business Continuity, Remote Infrastructure, Servers, Networks, Security, Storage, Backups, Virtualization, High Availability, Portals, Deployment Solutions Veritas: Net backup, backup Exec Citrix: Metaframe Server Virtualization & Cloud Computing :ROAM, VMware ESX, Hyper V etc Hardware: IBM X series, HP, Dell, Blade Servers, Tape library Monitoring Applications: IBM Director, Tivoli, HP SIM, BMC Patrol, Remedy, Service Centre Microsoft: Windows Server, Active Directory, Exchange Server, System Centre (SCCM, SCOM, WSUS), Exchange, SharePoint, SQL, etc Others :Project Management Tools: Microsoft Project (MPP), Visio, Excel and PowerPoint. OCCUPATIONAL CONTOUR Sept’14 – Till Date with Dell, NOIDA as Project Program Management Sr. Advisor Details across Tenure Working as Sr. Project Manager/Programme Manager for Global Client. Handling the line management of Project Managers and Project Coordinators. Serving as the single point of contact for business in the region assigned. Noteworthy Accomplishments: Handling the following Programmes: New Data Centre Setup. ODC Movement Handling the Transitions: ITSM Migration Handled the following Programmes: MS Exchange, Office 365 & Lync Migration. Network Migration. Windows Server and Client OS migration. Role: My role is the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project. My role mainly encompasses the following major tasks:- Discussion with client on the Project. Preparation of SOW Preparation of Pricing Model to decide the Cost & Revenue Margins Planning with Stakeholders Project Plan Preparation Resource Planning & Assignment Managing Risk & Issues Team Leadership Working with Vendors Controlling Quality Benefit Realisation Responsibilities throughout the Projects Handled: Preparing and defining the project scope of work, financial plan, its goals and deliverables. Assigning responsibilities. Identifying the resources’ requirement. Managing all aspects of the project business plan and budget. Leading the operational, financial and technological aspects of projects based on timelines and work plans. Coordinating directly and indirectly with project staff to ensure successful completion of the project – Directing, supervising, supporting and coordinating the project team members/staff. Tracking project deliveries using project management tools. Managing the design of the project documents to monitor project performance and data stored. Resolving, tracing and escalating critical issues to minimize project risk factors. Communicating intensively with clients, sub-contractors and vendors to establish cordial/effective working relationship. Reporting on project progress and communicated relevant information to superiors and company management. Performing the Provisional acceptance and final acceptance procedures. Ensuring that the financial issues finalized. Coordinating the lesson learned process. Followed up with clients to verify satisfaction. Challenges Faced During the Projects Handled: Undefined Goals Scope Changes Lack of Accountability Dependency Conflicts Jun’13 – Sept’14 with British Telecom, GURGAON as Project Manager Details across Tenure Functioning as Programme Manager for Global Client and handling the functional line management of Project Managers. Serving as the single point of contact for all the client queries related to programme. Providing training related to the process followed in the programme to the new Project Managers in the team. Handling Monthly steering meeting with Programme Board for updates and progress of Programme. Noteworthy Accomplishments: Handled the following Programmes: MCS Firewall. Riverbed Implementation. Verizon Migration. Data Centre Migration. New Data Centre Setup. Reward & Recognition: Best Project Manager Award from BT. Best Programme Manager Award from Client. Responsibilities Daily programme management throughout the programme lifecycle Defining the programme governance (controls) Planning the overall programme and monitoring the progress Managing the programme’s budget Managing risks and issues and taking corrective measurements Managing and utilising resources across projects Managing stakeholders’ communication Managing the main programme documentations such as the Programme Initiation Document Ensure the following are carried out in accordance with the defined expectations: Progress - deliverables are being completed within the base lined time scales Cost - deliverables are being completed within the base lined cost plan Quality - deliverables are being completed to defined expectations, first time Performance (Value) - progress is being earned for the expected cost Cash flow - net project cash flow is being achieved as the defined expectations Regulatory - all required statutory and regulatory conditions are being met Reporting - regular and timely reporting of project progress to the sponsors Risk - to proactively manage foreseen project risk, mitigating as necessary Change - managing changes to the project without unduly affecting the stated objectives and benefits Jul’10 – Jun’13 - BC Management Services Pvt Ltd - Global Shared Service Centre, NOIDA as Regional IT Manager Details across Tenure Functioning as the Project Manager & Service Delivery / Operations Manager and handling the functional line management of IT Mangers and IT Officers, staffs at the regional level. Achieving the stated project objectives, handling multiple projects & providing project management services. Ensuring SLAs, Vendor Delivery and Contract Management is maintained across all the locations within the defined controlled procedures of ITIL & ISO. Establishing relationship with regional/local management for new IT service requirements, services delivery & procurements. Functioning as major incident manager and handling critical issues, problem, and change & release management. Noteworthy Accomplishments: Proved pivotal in handling the following projects: Migration of Library Management System (KOHA) Programme. WAN Migration for SA & MENA Region Data Centre Migration for various sites. Implementation of RFID. Refurbishment of Kolkata, Delhi & Chandigarh Site. Tech Refresh Programme (Migration from Win Xp to Win7, Server W2K3 to W2K8 and Exchange 2K3 to 2010). Responsibilities Involved in handling escalations of incidents, problems, release and change management throughout the region. Monitored and reported the services delivery performance within the region and monitor the Operating Level Agreements (OLA) processes to ensure that teams are meeting targets. Coordinated with the regional business management for any new IT service requirements and for all IT services delivery in the region and identified the potential technology solutions. Collaborated for the IT requirements for new projects and acquisitions within the region and coordinated the resulting project activities and handled construction, management & reporting of Regional IT budget with group IT and local requirements. Defined the project scope, goals and deliverables that supported business goals in collaboration with senior management and stakeholders and made the full-scale project plans and associated communications documents. Communicated the project expectations to team members and stakeholders in a timely and clear fashion and coordinated with the project stakeholders on an ongoing basis. Estimated the resources and participants needed to achieve project goals and negotiated with other department managers for the acquisition of required personnel from within the company. Delegated the tasks and responsibilities to appropriate personnel and resolved issues / conflicts within the project team. Planned and scheduled the project timelines and milestones using appropriate tools and tracked project milestones and deliverables; delivered progress reports, proposals, requirements documentation, and presentations. Managed the changes in project scope, identify potential crises, and devise contingency plans and defined the project success criteria and disseminate them to involved parties throughout project life cycle. Coached, mentored, motivated and supervised the project team members and contractors, and influenced them to take positive action and accountability for their assigned work. Involved in project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements and established the best practices and tools for project execution and management. Sep’08 – Jun’10 with IBM India Pvt. Ltd., NOIDA as Technical Services Professional Resolved customer escalations, Sev1 incidents & providing 3rd level support. Analyzes the repetitive auto generated ticket trends and worked with the team members to reduce them. Rendered daily IT services to the business including Windows Server, Security Management, Incident Management, Configuration Management, Problem Management, Change Management. Maintained, troubleshot and configured the Windows Servers, Citrix Servers & VMware servers, etc. Noteworthy Accomplishments: Successfully spearheaded the following projects: Windows Server Service Pack Upgradation. Symantec Antivirus Version Upgrade. HP Server BIOS and Firmware Up gradation Feb’08 – Aug’08 with MICROLAND, Gurgaon as Technical Specialist Led a team of 5 IT Administrators and generated reports to check process and quality followed in the project for any deviation and escalated to Project Manager and prepared plan to correct deviation. Made the process documents for Incident Management, Change Management and interacted with other departments relating to the Client issues and ensuring customer disputes are resolved. Reviewed the SLA performance and ensured that all of them were met and reported as per contractual obligations. Rendered best practices & recommendations & solutions as per the architecture. Noteworthy Accomplishments: Essayed a stellar role in managing the following projects: Storage Migration from HP SAN to HITACHI SAN. Removing stale objects from AD Environment. WSUS Implementation. Transition from offshore team. Jul’07 – Jan’08 with ACCENTURE, Gurgaon as Sr. System Administrator Provided remote support for servers, implemented all upgrades needed for system environment and created reports. Involved in implementation and administration of Windows Servers and managed the user accounts and groups on Windows Servers along with user creation and resource restriction with permission and policies. Jun’06 – Jul’07 with HCL Comnet, NOIDA as System Analyst Handled the remote support for servers, installed and configured the Windows servers and administered the same. Involved in user management, group policy implementation in AD, patch management. Oversaw installation, configuration and management of backup/restore using Veritas Net backup. Mar’04 – Apr’06 with Optitech Software Pvt. Ltd., Delhi as System Administrator Handled the Windows Servers Implementation, Administration & Management. Liaised with different departments for security and policies implementations. Deployed the Windows Servers integrated with AD, Windows desktops. Noteworthy Accomplishments: Distinction of handling the following projects: Exchange Server Migration from 5.5 to 2003. Setting up Network for various clients. Procurement of Servers. Implement new I.T. infrastructure for client. SCHOLASTICS M.B.A (IT) from Guru Gobind Singh Indraprastha University in 2005. B.C.A from Guru Gobind Singh Indraprastha University in 2002. PERSONAL DETAILS Date of Birth:2nd March, 1982 Languages Known: English & Hindi