Vishal Jagetia

VISHAL JAGETIA PROJECT & PRODUCT MANAGER PERSONAL PROFILE I am an astute professional with 10+ years of experience with holistic software development and design knowledge. I’ve worked on large and small projects using Agile/Scrum with different teams and personalities. CONTACT ME AT Flat 302, Plot No.7, Shree Shyam Residency, Mansarovar, Jaipur Rajasthan, India --www.vishaljagetia.com @vishaljagetia FIELDS OF EXPERIENCE Online Marketplaces Booking Systems Healthcare Systems EdTech Systems Survey Tools CAFM, CMMS & Asset Management ERP / CRM / HRMS / Inventory Systems GPS Tracking & Fleet Systems Marketing Automation Tools E-commerce & e-shops TOOLS & TECH SKILLS Strong understanding of iterative development principles and practices, managing stakeholder expectations, developing solutions that lower operational costs, and continuously improving processes and team efficiency. I am presently looking to join an organization that rewards efforts and initiative while at the same time providing plenty of progression and development opportunities to its team members. EXPERIENCE HIGHLIGHTS Excellent leadership, communication, negotiation, and interpersonal skills, including the ability to mentor and inspire team members and peers to meet high standards. Experienced in performing MBTI (Myers-Briggs Personality Type Indicator) among teams and individuals. Well Conversant with Agile, Scrum, Kanban, Scrumban, SDLC, Waterfall development & project management methodologies. Assist with managing all facets of the project’s life cycle, including analysis, design, development, testing, deployment, and maintenance. Translated business goals, feature concepts, and customer needs into prioritized product requirements, use cases, and stories. Ensured project/products met or exceeded client expectations. Excelled at gathering feedback and requirements, communicating needed changes to the development team, and overseeing seamless, high-quality rollouts to on-time and on-budget conclusions. Worked with teams from the USA, UK, Estonia, Poland, Ukraine, Belarus, Russia, India, Vietnam, Columbia, Argentina & Pakistan. KEY SKILLS & COMPETENCIES Agile / Scrum Methodologies Effective Multi-tasker PM Tools: Trello, Jira, ClickUp, Asana, Monday Requirement Gathering & Analysis Pro-active & Never Give Up Attitude Office Tools: MS Office, G-Suite, Confluence Project Scheduling & Management Decision Making Product Lifecycle Management Negotiation Skills Technical Product R&D Entreprenuership Client Relations & Presentations Digital Marketing Fundamentals Design Tools: Canva, Visio, Lucidchart, Figma Team Building & Mentoring Marketing & Competitor Research CMS: WordPress, Sharetribe, Wagtail, Drupal Costing & Budgeting Testing/QA/Rollout/Support Risk Mitigation & Management Go-to-Market Launch Plans Communication: Slack, Zoom, Teams, Meet, Skype Operating Systems: MacOSx, Windows, Ubuntu eCommerce: Woocommerce, Opencart, Prestashop Code Management: GIT, Github, Bitbucket, Gitlab Cloud: Digital Ocean, Hostinger, Godaddy, VPS, AWS (basic), GA, GSC, GMB Others: Zoho, Mailchimp, Sendinblue, Hellosign, Hubstaff, Biteable MOBILITY Possess no bond with the current employer or agency. Flexible with relocation, hybird, remote, virtual mode of working. Open for travel required for client interaction, stakeholder meeting, business development, events & conferences. EDUCATIONAL HISTORY PGDM from Core Business School, Indore,- Studied business management, leadership, ethics, marketing, project planning, and coordination. Bachelor of Technology from GIT, Jaipur,- Studied Computer Science & Engineering ACCOMPLISHMENTS Fundamentals of Agile Project Management, PMI Fundamentals of Waterfall Project Management, PMI Project Management Foundations, Daniel Stanton Agile Development Practice, Harrison Ferrone Recognized by Little India Magazine, USA 5-Day Digital Business Transformational Challenge, CXO Transform Secured Silver Medal in PGDM, Indore Workflow Tools for Web Developers, Christina Truong Tips for Working Remotely, Todd Dewett Delegate at FM expo & CII FM Conclave, Pune Delegate at Workshop on Media Literacy, P-Media Impression - Mumbai Represented PG college in National Level Strategic Management Competition, AIMA Indore Represented PG college in National Social Entrepreneurship Meet, BITS Pilani Represented PG college in International Management Conclave, Quest for Leaders, IMA Indore Delegate at Measuring HR Effectiveness, NHRD Mumbai Chapter Winner, NEN Workshop - Business Plan & INR 50 Venture, Indore Student Coordinator, Annual Technical Symposium (JIGYASA), '07', '08', '09', '10', Jaipur Represented UG college in India's Famour Robotic Competition, ROBOCON INDIA, Pune Represented UG college in Techkriti, National Level Techfest, IIT Kanpur Associated with NGO & Social Programs, "Goonj", "PAHAL" & "OCN Thailand" Project School To School - Educated unprivileged students of nearby village's school, Indore Distinction in Mathematics, Computer Science & Chemistry in Class XII Secured First Position in Hindi debate Intra-School Competition, '02', '03', '04' & '06', Bhilwara HOBBIES & INTEREST Traveling: Visited Singapore, Malaysia, Thailand & Indonesia Outdoor sports such as Cricket, Volleyball & Badminton Sharing Economy & Marketplace Enthusiast Stay updated about the startup eco-systems Sharing thoughts & ideas with like-minded people Motivating school & college students for career & skill development WORK EXPERIENCE Project Manager (Freelancing) JovialSoft Technologies, India | Dec 2017 - present Provide project management and scrum master support for assigned projects. Facilitate communication, address mid-level and executive questions and concerns, and maintain deadlines. Coordinate and organize a team to ensure obstacles should remove, and they can keep on task with the project. Assist the team in defining & adhering to its process to ensure the work gets done. Act as a servant to the team, ensuring that team needs are being met. Cooperation with partners, stakeholders & freelancers. Demonstrated persuasive skills & technical knowledge to expand the business. Digital management: improve brand visibility, awareness, content generation, web page maintenance, and updating. Promote internal and external communication to improve transparency, help radiate information, and remove roadblocks. Helping generate new business for the team to their skill set. Invoices management & payment: budget proposal, price quotes, contract preparation, moreover final quotations for clients’ purchase orders preparation. Project Snapshot Pitchit.ai, USA (SaaS based Marketing Automation Tool) | April 2022 - Present Responsible for creating the Product Roadmap for MVP development. Responsible for creating the Functional & Product Requirements Documents. Accountable for developing initial mockups/wireframes. Activity & resource planning. Setting up weekly calls for teams. Led communication with stakeholders regarding product goals and progress made. Project Manager | Advisor | Motivator (Freelancing) Protovo Solutions LLP, India | Oct 2016 - present Brought in as IT Project and Program Manager and directed 20+ small projects involving PMO SDLC process for marketplace development, booking systems, classified websites, e-commerce shops, survey system, CRM, HRMS, job-board, lead management, courier management systems, school management, e-learning, peer to peer platforms, inventory & accounting management systems. Steered projects across all phases, from ideation to completion, by implementing and ensuring compliance with the established SDLC process. Consistently hit all milestones and deliverables. Proactively participated in all facets of the company and worked closely with other executives to implement new business strategies: identified and exploited new opportunities. Conduct day-to-day project coordination, planning, and implementation across multiple teams & projects. Usually working with several projects at one time. Project management and comprehensive coverage of the development team plan in an agile environment - SCRUM methodologies. Leading an in-house development team using Kanban methodology, providing coaching to new members of the group, and setting the development standards. Sales activity: product presentation to potential customers, customers' requests processing, and agreement of the contractual term followed by contract preparation. Recruited and trained all new personnel to ensure the company's vision and goals were fully met. Project Snapshot PatientClicks, Canada (Physical Therapy Marketing Program) | Feb 2022 - Present PatientClicks is an initiative to generate leads & business for Physiotherapy & Physical Therapy Clinics. PC wants to build a CRM, Project Management & Ticketing Tool for their Physical Therapy Marketing Program. Responsible for creating a functional document with respect to the features including CRM, Lead Management, Project Management, Tasks, Ticket, Chat system & Knowledge Management. Responsible for hiring and supervising personnel for the system. Responsible for tasks assignment & daily updates Responsible for reviewing the systems and persuing UAT during development. Supporting developers team to deliver changes according to the requirements. Led communication with stakeholders regarding product goals and progress made. Project Snapshot GoodOwl, Canada (Lawyer Booking Marketplace) | Feb 2018 - Dec 2020 GoodOwl is a multi-lingual (English & French) lawyer booking marketplace. It is a unique platform that gives lawyers an easy-to-use marketplace where they can easily access clients with their tasks. Building the marketplace is the trusted platform where a pre-vetted process verifies the lawyer's profiles & relevant jobs, and the payment transfer has done with trusted accounts. Responsible for creating a Product Roadmap for all phases & MVP development. Created roadmaps, program plans, and scrum boards. Drove market research and built early-feature prototypes using wireframes and mock-up tools. Developed and evolved the consumer-facing, multi-channel roadmap for all browsers and all device web-based applications. Gathered detailed use cases and requirements through regular virtual meetings and customer advisory board sessions. Assist with managing all facets of the project's life cycle, including analysis, design, development, testing, and deployment. Hired, Coached, and mentored more than 10 new staff members, including conducting performance reviews. Developing project artifacts such as project scope documents, risk/issue logs, requirements, progress and status reports, tasks, etc. Managing daily team meetings, segregating the task among all the team members. Leading bi-weekly scrum planning meetings to develop team strategies and define project goals Led communication with stakeholders regarding product goals and progress made. Being responsible for everything on the project, from requirements gathering to production deployment. Project Captain (Freelancing) Spline Studio, Ukraine | Dec 2018 - Dec 2021 Project management: project supervision and implementation, roadmap creation, proposal development, decision making, communication. Direct multiple projects as project manager, leading a team of internal staff and external vendors in delivering business solutions. Create project plans to fit stakeholder and customer needs and deliver within budget on desired outcomes; full accountability for project results. Define project roles and responsibilities closely with the customer, including project scope and objectives, to ensure a cross-functional understanding amongst project members. Perform project tracking through clear and concise status and time management reports; proactively identify potential issues and track project member progress against commitments. Searches for new customers & meetings. Invoices management & payments: budget proposals, price quotes, contract preparation, moreover final quotations for clients' purchase orders preparation. Project Manager (Freelancing) Walloom, Columbia | Apr 2018 - Oct 2018 Collaborated with business partners to understand processes and systems and organize and execute pre-deployment user acceptance testing. Served as a single point of contact for questions, concerns, and status updates. Managed change control responsibilities for the application development team. Assisted mid-level and senior sales representatives in managing client accounts, generating leads and maintaining customer relationships. Account Manager & Lead Specialist (Freelancing) Ulam Labs, Poland | Jul 2017 - Mar 2018 Introduce prospective customers from a wide range of businesses in the US and abroad to workable and build relationships with them to qualify and generate opportunities that drive business and increase revenue. Proactively participated in all phases of the sales cycle, performed professional market and industry research, and implemented strategic business plans. Work closely with the marketing department to increase brand awareness and attract new customers. Accountable for online bidding on Upwork and finding prospects through Email and LinkedIn. Attainment Successfully setup ODC (offshore development center) for 2 clients (Tech Stack: Python, Django, Flask, DevOps & SecOps) During the tenure, generated business of 150K USD. IT Business Consultant & Account Manager (Full-Time, Remote) KeyUA Limited, UK & Ukraine | Apr 2014 - May 2017 Identify new client accounts and qualify them for a penultimate sale. The aim was always to sell intelligence and maximize the opportunity with an agreeable client. Continuously develop longer pipelines, churn the pitches with customized changes, and maintain regular follow-ups. Servicing the clients is a significant prerequisite. Account Management Responsible for the overall management of new and existing clients' accounts. Managing effective assignment strategies to improve client services and increase revenue streams. Doing proper need analysis and offering needle-point solutions to render superior value to clients and gain more respect. Coming up with Bespoke Solutions to meet the needs of customers. Having a keen eye to avail any possibility of up-selling any new promotional offer to the client during the contractual service tenure. Maintain relationships to achieve revenue expansion within the existing accounts. Review meetings with the development team to ensure on-time delivery and customer satisfaction. Business Development Market research - Product & Customer segmentation for SaaS/Cloud platform, Internet-rich applications, and IT-related services. Accountable for online bidding on Upwork, Elance, Guru, Freelancer, and other mediums. Handled Europe, Middle East & US geographies regarding lead generations, scheduling meetings, email campaigning & product demonstration. Conduct virtual meetings with prospects (mostly CXO) using Skype, WebEx, and Hangouts, and propose innovative ideas. Primary & Secondary research through research tools, like Hoovers, Jigsaw, Manta & LinkedIn Promote the KeyUA brand to critical buyers, ensuring their knowledge is current and appropriate. Creating introductory emails for marketing campaigns. Presales Client Presentations and responses to RFQs and RFIs. Project costing and proposal development. Participated in pre-sales calls & developing client-centric demonstrations. Development of content strategy, editing, restructuring, and new content development. Development of collateral like brochures and presentations for marketing activities of the company. Data collection and capturing the voice of customers for product development/improvement. Using CRM tool to capture and maintain complete and accurate information of all leads and contacts daily. Attainment Provide industry trend & technology analysis to developers and help them improve their technical and communication skills. Help increase the team size from 10 to 25 developers, especially for Python/Django/Flask/Tornado/DevOps department. Successfully set up ODC (offshore development center) for 3 clients. In the tenure of 3 years, generated an average of USD 150K - USD 300K per year. Consultant Marketing & Sales (Full-Time, Onsite) Vertis Microsystems LLP, Pune, India | Jun 2012 - Apr 2014 Hired to drive sales through strategic business development and existing account optimization. Cultivated channel-based relationships with IT & Software companies/agencies to identify opportunities, initiate client relationships and bid for new business. Developed and executed strategic marketing & sales plan based on territory analysis to drive new business throughout the Middle East, SouthEast Asia, Africa, and India for Facility Management products (Archibus, Occupancy Survey, Help-desk System, Asset Management, and Enterprise Mobility). Product Marketing Prepared marketing collaterals, i.e., product presentations, product road maps, press releases, white papers & supportive documents for the partners and customers (primarily focused on ARCHIBUS, FM Solutions, Occupancy Survey, Asset Management & Enterprise Mobility Solution). Extensively involved in marketing research, analysis, marketing & sales of Cloud/SaaS-based Occupancy survey tool (Web, Mobile & Tablets) - Sold firstly to JLL, Singapore. Taken care of campaigning & promotion of ARCHIBUS, Occupancy Survey, Mobile Solution, Helpdesk System, and FM product through various social media platforms & tools. Conceptualize and execute marketing campaigns to increase the company’s service & product visibility. Presales To identify potential markets to offer a different range of services like enterprise mobility solutions, cloud computing services, and product development services. Managed the worldwide business development for professional software & web development services through various online freelancing platforms like Elance, oDesk, Guru, Freelancer, Peopleperhour, Remote Jobsites, etc. Generated new business through online prospecting, cold emailing & calling face-to-face meetings, and networking. Client Relationship Management Maintaining cordial relations with customers to sustain the profitability of the business. Ensuring speedy resolution of queries and grievances, maintaining excellent relations with clients to generate avenues for additional business. Social Entrepreneurship Initiative Aalizwel.com | Oct 2011 - Mar 2020 It started as an educational portal for notes, presentations, college news, and events. After many failed & successful attempts, I decided to relaunch the platform (in 2014) as the student to student's community board and youth social marketplace, "Inspired from Sharing Economy." The motto has been to help the student community since its inception. Everything from Peon to CEO/Founder Recognized by Little India Magazine "Powering The Gig Economy." Little India is by far the largest circulated Indian publication in the United States and among the country's most significant circulated minority publications. Interview published by Yosuccess.com, Mystartupstory.org, BMS.co.in and Startupbbsr.com The name of Aalizwel has inspired by the Indian Movie "3Idiot". OTHER DETAILS Nationality: Indian Current Location: Jaipur, Rajasthan, India Marital Status: Married