Vivian Koutsonikolis

Account Executive PROFILE Account executive with repeated success closing and managing accounts. Take an ownership role in building clients’ businesses, introducing fresh, new strategies and cross-channel marketing opportunities. Deliver print, digital and social media programs from concept through execution. Core strengths: Strategic planning, Account & Territory Management, Consultative Sales, Contract Negotiations & Revenue Goal Attainment. EDUCATION Bachelor of Commerce (B.Comm) – Major in Marketing Concordia University 2014 CERTIFICATIONS • • Certification in Digital Marketing-Shaw Academy WordPress Advanced-Dawson College PROFESSIONAL EXPERIENCE memoQ Translation Technologies (May 2017- Present) Account Executive, Americas Industry: Technology Sales • • • • • • Manage the entire sales cycle from finding a client to securing a deal, mainly focusing on corporate accounts Unearth new sales opportunities through networking and turn them into long term partnerships Present products to prospective clients & provide professional after-sales support to enhance the customers’ dedication Remain in frequent contact with the clients in your responsibility to understand their needs Provide event management and support of annual trade shows and recognition events across Canada and the United States Develop market in North and South America and increase customer base by prospecting new accounts and closing sales Key Achievements: • • • Closed $500K in sales in 2018, representing 33% of company’s total of new business. Build a client base of Fortune 500 accounts, including Amazon, Rotary and CIBC, along with hundreds of others. Revamped company’s brand strategy to articulate a clear value proposition to the Americas. 1 Consoltec Inc. (June 2015- May 2017) Marketing Manager Industry: Technology Marketing & Sales • • • • • • • • • • • Management & strategic development of annual marketing & communications plan Develop and implement effective sales plans across various geographical areas by undertaking market studies and supporting business opportunities as required Develop, produce and manage all written and electronic communication including: newsletter, website/ digital, landing pages, brochures, customized flyers and all other promotional materials Produce engaging and effective editorial content, production and media placement Design promotional materials including posters, banners, postcards and customer loyalty cards Provide event management and support of annual trade shows and recognition events across Canada, USA and Europe Travel across North America and Europe to meet prospects & network Develop international sales and increase customer base by prospecting new accounts and closing sales Seek and analyze competitor marketing and sales materials both on and offline and manage Marketing & Sales team objectives Preparation of all Marketing & Sales budgets and management of all social media platforms (Facebook, LinkedIn &Twitter) Manage all scheduling and production deadlines for overlapping projects and marketing tools Human Resources • • • Post job ads internally and externally, screen and refer applicants to account managers within organization Schedule interviews, process prescreening interviews, face to face interviews, check references, deliver the orientation session and ensure the integration of new employees Assess recruitment trends; proactively recruit candidates through direct recruitment, internet searching and other networking methods Key Achievements: • • • Created and implemented brand strategy which generated 73% more inbound leads via different channels and platforms. Development of international sales strategy, including hiring of Business Development Managers & Marketing Coordinators/Assistants. 20% incremental sales growth of new products for the year of 2016. Nissan (January 2015- June 2015) Business Development Manager Industry: Automotive 2 • • • • • Co-develop and implement strategic marketing plans and identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales Use knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators Administer input of data into the company Customer Relationship Management (CRM) system in a consistent manner and produce reports Identify and evaluate cross-marketing prospects, assist with cross-marketing initiatives and track success ratio Coordinate details of events such as conferences and private events while maintaining liaison with clients to ascertain their precise event requirements TD Insurance (July 2014- January 2015) Account Manager Industry: Insurance • • • • • • • Build and maintain positive relationships with client contacts and nurture client retention Serve as the main client contact, assisting with daily operations inquiries and service issues Advocate on behalf of clients; act in their best interest when interacting cross functionally across the business Manage internal and external financial reporting while developing strategic relationships with assigned accounts Cooperate with internal teams and external account holders for accurate and timely processing of billing and payment activities Coordinate and develop fact sheets, sales reports, revenue reports and proposals for management Compile account specific observations into a format useful for market segment planning teams TD Bank (October 2010- July 2014) Customer Service Representative Industry: Banking • • • • • Perform intermediate duties and support related branch operational activities Process all new account transactions and assist customers Cross-sell the bank's products and services Promote business for the bank by maintaining good customer relation Support the bank sales team by identifying customer needs and then promoting current offers SKILLS & SOFTWARES • • • • Languages: Fluent in English, French and Greek (Spoken & Written) Software Skills: Microsoft Office Tools, Photoshop, MailChimp, Sharepoint, WordPress, Insightly/Zoho, Google AdWords, Google Analytics, LinkedIn Campaign Maker, Unbounce, Drift, Access, Data Validation, Kayako Social Media Tools: Facebook, LinkedIn, Twitter, Instagram & Pinterest Other: Strong knowledge of RFI, RFP and various Government grants/financial programs 3