Vivian Niez

VIVIAN NIEZ PROFESSIONAL PROFILE Likable and dedicated technical support with over 5 years of experience in a fast-paced BPO company. Eager to offer superb analytical and computer skills to help the company grow its client base. I’m always ready to learn new things, and I also have the capacity to abide by the rules guiding the operations of the company while moving ahead with necessary plans. WORK EXPERIENCE CONTACT DETAILS Home: - Mobile: - NETWORK OPERATIONS ENGINEER CTC BPO INC. Lahug, Cebu City |2017 - 2020 Identified and immediately resolved issues with Address: Sabang, Sibonga, Cebu 6020 Phils. Email:- network devices, including firewalls,routers and switch hubs. Monitored network capacity and performance, as well as diagnosed and resolved complex network problems. Maintained company servers, computers, printers, cables and other equipment. TECHNICAL SUPPORT ENGINEER CallTek Center Internation Inc. Lahug, Cebu City |2013 - 2016 Explained technical information in clear terms to nontechnical individuals to promote better understanding. ADDITIONAL SKILLS Engaged end-users and answered questions via email, phone, website live chat and in forums. Bookkeeping Followed up with clients to verify optimal customer satisfaction following support engagement and Trainings and Certificates Virtual Assistant Certificate Online Bookkeeping using QBO problem resolution. CUSTOMER SERVICE REPRESENTATIVE Aegis People's Support Seasonal Account Lahug, Cebu City |2012 - 2012 Responded to customer requests for products and services. EDUCATION Educated customers on promotions to enhance sales. SIBONGA COMMUNITY COLLEGE Processed customer order, quote and return Bachelor's Degree in Marketing, June 2013 transactions and offered additional products and services to increase revenue. SIBONGA NATIONAL HIGH SCHOOL Class of 2004 Offered technical support for online purchases and helped customer navigate website to facilitate buying process.