Vladimir Alexander Garcia Sanchez

-- El Ranchon Restaurant One block East, One Block North San Marcos, Carazo, Nicaragua About Myself Highly motivated self - driven and extensive experience with soft sales, inbound and outbound calls Healthcare services, Proficiency to being a role model leading a team innovative and fast - paced environment that is focused on delivering the best possible experience for our customers ( Golden age people ) alongside fully supporting colleague to get success with positive outcome , proactive and adaptable, with excellent communication skills and a commitment to providing the highest standards of social care . Strong Mentoring skills and coaching new waves by using different tools such as provision of information, advice and assistance. Personal Information Date of birth November 15, 1995 Place of birth Jinotepe, Carazo Nationality Nicaraguanse Civil status Single Studies Primary School Salesiano Don Bosco, Masaya Feb 2000 - Nov 2006 Adapdable And Handled Primary School High School Cristo Rey, San Marcos, Carazo High - School Keiser University, Managua EFL Course Feb 2007 - Dec 2013 Jul 2016 - Oct 2018 Multitasker Languages Nov 2020 - Sep 2022 Accedo, Managua -Good call handling Inbound and Outbound calls (Handled over 400 calls per day) -Set Customer expectation early and often -Highly proficiency with Interpersonal skill -Reflective Listening to overcome customer objection based on their needs -Team Member- Knowledge transfer-skills -Results Driven, Top Performer by several month -Retention Specialist (Churn rate) Health Insurance Temp Team Leader Proactive and Join Effort Analytical and Join Effort Experience Health Insurance Soft Sale Agent Abilities Sep 2022 - Feb 2023 Acceso, Managua - Promoted to this position after services as Health insurance soft sales agent (1 year and 8 month) English - Managed a Team of soft sales agent resulting in increased efficiency and productivity. - KPI weekly Top performers and bottom performers from my previous team -Monitored performance and provided feedback to Management -Clear Vision, plotting strategy as setting our goal as a team for our stakeholders and management - Receptive to allow other the space for inspiration and growth to build a strong sense of trust. - Emotional Intelligence to being able to adapt to any scenario and continue delivering a high standard quality service from my Team - Collaborate hand in hand with other Team Leaders and Quality Analyst to always be on the same page. -Top TL of the month (December 2022) Health Insurance Mentor Feb 2023 - Mar 2023 Accedo, Managua -Follow up from bottom performance to deeply know the root of this matter -Provide guidance, emotional support, role modeling - Create strategies to get a good rapport with customers to allow them to drive a better performance. - Live listening to detect agent´s weaknesses and provide feedback on their spot. - Side by side session to have a better illustration how they develop during the call - Provide report EOD on whether agents with low performance improve or not. -Walking the floor assuming agent need to be assisted Taking Call in the matter if one of the agents could not assisted by any inconvenient Recruitment Team Human Resources (1week) -Delivering some outbound calls for people who applied for the job - Releasing 5 questions per people to have a better view how well they handled English language. -Providing some advice to enhancer their vocabulary International Marketing 4 Appointment Setter Mar 2023 – June 2023 & Cold Caller Moving company -Initiated stakeholder outreach, verifying and confirming moving plans to ensure accuracy and reliability of information. -Addressed customer inquiries, providing comprehensive assistance and promoting tailored solutions. -Managed inbound calls, aiding customers in selecting suitable services and coordinating with appropriate departments. -Set clear expectations, verified details, and streamlined the moving process for clients, ensuring a smooth experience. Great Health work (Sales agent Independent Contractor) - Current Omega Xl -Received comprehensive training in sales programs, demonstrating expertise in product promotion and customer engagement. -Maintained a professional schedule, ensuring timely service delivery and meeting set deadlines. -Tailored responses to address customer needs, focusing enhancing their experience and highlighting product value. on -Proficiently handled orders, promotions, and pricing inquiries, ensuring customer satisfaction and generating sales leads to order