Vladimir Popovic

Curriculum vitae PERSONAL INFORMATION Vladimir Popović Požarevačka 10, 11000 Belgrade (Serbia) (--https://www.linkedin.com/in/vladimir-popovi%C4%87-7b416633/ PREFERRED JOBS IT Marketing; Account Management; Digital Marketing; B2B and B2C Sales; Blockchain Technologies; Customer Service Management. WORK EXPERIENCE 08/2017–Present Business Development Manager Spart Agency, Belgrade (Serbia) B2B direct clients & partnership acquisition; Lead Generation; Sourcing; CRM Management; Negotiation; Closing Deals. SPART AGENCY is the digital native agency providing the full range of digital services. Clients: Christian Dior SE; Estée Lauder; Société Générale; Daikin 09/2016–07/2017 Introducing Broker FX Primus, Limassol (Cyprus) B2C acquisition of international partners; Targeted potential clients; Opened and presented trading accounts to new leads; Presented new investment and marketing opportunities on the financial market and the market of stocks, indices and commodities to potential clients. 08/2015–09/2016 Business Sales Representative DHL Logistics, Belgrade (Serbia) B2B acquisition of new companies with the need for international freight transport; Presented all benefits from DHL supply chain LTL and FTL services to new customers; Daily coordination with customs department; Selection of appropriate interstate ditches and feeders; Targeted potential customers on the local market that require full truck load, partial and less than truck load services. 06/2014–08/2015 Account Manager Sunbird FX, Belgrade (Serbia) B2C acquisition of international traders; Demonstrating financial products and services to existing/potential clients and assisting them in selecting products/services that fit their needs; Reporting to top management and creating monthly/daily plans; Responsible for potential clients which trade online on world stock exchanges with strong interest to trade on one specific- or more different instruments; Qualitative guidance in order to make them profitable traders. 04/2013–12/2014 Territory Managers Assistant NCR Corporation, Belgrade (Serbia) Coordination and performance control of field engineers for Richmond, VA area; Meeting Service Level Agreement targets; Logistics & field service control; ATM parts ordering and control of the parts surplus; Daily collaboration with FedEx and DHL; Parts shipment ; Planning and prioritizing all work orders received within the specific geographic territory and assigning them to appropriate Customer Engineers; dispatching CE's across the area, maintaining the CE's schedules and reporting and escalating their daily performance to the Territory Manager. 29/9/17 Page 1 / 3 03/2012–04/2013 Customer Service Advisor Amazon, Belgrade (Serbia) Collaborated daily with carriers UPS, DHL and Hermes for customers orders; escalated cs payment issues to accounting department; Tracked lost shipments and warehouse activities; Ownership of concession processes; Issued replacements and special case refunds. 04/2011–04/2012 Front Desk & Concierge Service Agent Choice Hotels International, Richmond, VA (United States) Guest check-ins, check-outs; Phone and online reservations; Handled maintenance paperwork and night audit procedures through Profit Manager and dollars on the net; Offered concierge services for hotel guests; Organized transport to Richmond International Airport, and daily trips to specific tourist locations in Virginia; Trained new hires on Choice Advantage program. 05/2008–01/2011 Wholesale Managers Assistant Identico International, Belgrade (Serbia) B2B expansion of regional wholesale network; Trained local retailers; Maintained the wholesale network along with the control of the forwarding process. Brands: Breitling; Omega; Panerai; Rado; Longines; Mont Blanc. 05/2006–04/2008 Marketing and Sales Assistant Jolly Travel, Belgrade (Serbia) Assisted both the commercial and the marketing director of the company for translations and the creation of tourist arrangements; Prepared outgoing tourist arrangements; Formed prices and final design of the product layout; Collaborated daily with the local newspapers for advertisement placement; Prepared exhibitions for local tourism fair; Prepared joint venture exhibitions with sub agents from Turkey, Tunisia and Egypt. 06/2004–09/2005 Event Management and F&B Assistant The Raleigh Group, Miami Beach, FL (United States) The Double R is a local fine dining restaurant with more than 70 years of tradition which has hosted lot of today's VIP persons and Hollywood celebrities. The restaurant was managed by celebrity chef Michael Schwartz and his team in order to meet highest customer standards. Apart from food supplies I also took participation in the event organization for Art Basel exhibitors and VIP guests organized in the Royal at The Raleigh. EDUCATION AND TRAINING 04/2003–06/2007 MA Degree in Tourism and Hospitality Management EQF level 7 Singidunum University, Belgrade (Serbia) Marketing analysis of tourist destinations and sustainable tourism approach CFS- DHL Certified Freight Specialist IELTS Certificate- Academic level, English language (British Council) Microsoft Excel- Advanced level (Enter-Pro Belgrade) Microsoft Access -Middle level (Bay Com Belgrade) 29/9/17 Page 2 / 3 Curriculum vitae PERSONAL SKILLS Mother tongue(s) Serbian Other language(s) UNDERSTANDING English SPEAKING WRITING Listening Reading Spoken interaction Spoken production C2 C1 C2 C2 C2 IELTS Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Organisational / managerial skills Excellent managing capabilities and communication skills, negotiation & convincing power, detail focus, and a proven ability to close deals. Professional sales & marketing executive and customer service advisor. Highly adaptable, innovative and commercially motivated with strong organizational and interpersonal skills. Driven to take on challenging opportunities and burning passion to get the work done. Also possesses more than 12 years of combined international experience in the fields of IT marketing, customer service, sales (financial market, stocks, indices and commodities), logistics, hospitality, luxury brands & wholesale management. Digital competence SELF-ASSESSMENT Information processing Communication Content creation Safety Problem solving Proficient user Proficient user Independent user Independent user Independent user Digital competences - Self-assessment grid BayCom Computer School Belgrade Microsoft Office: Word; PowerPoint; Excel CRM: Microsoft Dynamics; SAP I-Sell; Hubspot Driving licence 29/9/17 B Page 3 / 3