Vladimir C. Villanueva
Address: Block 23 Lot 5 Lucerne Street Deca Homes Tigatto, Davao City
Phone number:-
Email:-Skype: vlad_villanueva
Work Experience
Aug 2015 - Jan 2016
Account Manager@Carve Business Management Services | Davao, Philippines
(Acts as the primary point of contact for web hosting requests for assigned client portfolio)
June 2015 – August 2015
Operations Supervisor@iHero Corporation | Davao, Philippines
(Provides effective leadership and professional management on site operations.)
Nov 2014 - May 2015
eBay Resolutions and Disputes Agent@Crylls Inc. | Davao, Philippines
(Responsible for solving customer’s disputes filed @ eBay)
Nov 2013 - Sept 2014
CSR II@IBEX | Davao, Philippines
(Resolves customer's issue over the phone)
May 2013 - Sept 2013
Email Support@Alta Resources Philippines Corp. | Ortigas, Philippines
(Over the email resolution support for a technical account)
Feb 2012 - Apr 2013
CSR II@Teletech | Mandaluyong, Philippines
(Handles billing and technical issues in a most pristine manner)
Jun 2010 - Jun 2011
Subject Matter Expert@Startek | Ortigas, Philippines
(Aiding Agents to better assist customer by constantly monitoring their day to day tasks)
Apr 2006 - Oct 2009
Technical Lead@NCO | Quezon City, Philippines
(Manages a team of 20 Agents regarding their performance. Accepts supervisor calls and
mentor agents using the SMART approach)
Apr 2005 - Apr 2006
Customer Care Associate@Client Logic | Ortigas, Philippines
(Provides support for ringtones, logos and wallpapers for cellphone users)
Skills
S.M.A.R.T. Coaching
MS Excel
MS Word
MS Power Point
Seminars/Training Attended
Smart Coaching Workshop
Problem Solving Skills Level 1
Problem Solving Skills Level 2
Lead Transition | Principles of Collaborative Workplace
Leadership Development for Excellence
Certificate of Recognition: Performance
Building an Effective Team
Coaching Essentials
Leadership Styles
How to Conduct Effective Pre-shift Meeting
Conflict Management
Educational Background
1993 to 1995
B.S. in Civil Engineering@Manual L. Quezon University
Character References
Mel Rubio | Operations Manager@EGS | -
Richard Amador | Team Leader@JP Morgan Chase | -
Reynillo Vallejera | Team Leader@Ring Central | -
