Waldy

Waldy Rembille 1st street #16, San Isidro, San Cristobal. Dominican republic--Customer service representative with over 5 years of experience in telephone customer Service, including sales. Tech support and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Willing to use my proven skills to effectively fill the managerial role in your company. PROFESSIONAL EXPERIENCE -----------------------------------------------------------------------------------------------------------------------------Acs by Xerox Santo domingo Oeste Dominican Republic.     Handle 60+ calls daily, with duties including working with new customers, retrieving Customer data. Providing relevant information and upgrading services. Provided training t new hires to get them to use new systems and handling callas Receiving over 90% on quality calcifications earning the top performance agent on the site. Problem resolution avoiding customer lost for the company. YTF Trading     Providing customer service to active clients. Executing sales to prospective customer. Keeping customer having business with the company. Moving business forward thru sales. Nearshore    Santo Domingo, Dominican Republic. Santo Domingo, Dominican Republic. Receiving inbound sales to ensure customer purchase the company service Retaining customer providing customer satisfaction Assuring confidence with customer business EDUCATION -----------------------------------------------------------------------------------------------------------------------------UASD UNIVERSITY Santo Domingo, Dominican Republic. Business Administration , 2009. ADDITIONAL SKILLS ----------------------------------------------------------------------------------------------------------------------------- Experience with Microsoft office package.  Patience  Attentiveness  Clear communication Skills  Bilingual English -Spanish