Wambui Ngige

Wambui Ngige P.O Box- Nairobi, Kenya (-- 10 years’ experience in Customer Relationship Management, B2B structuring, Corporate and Direct sales, Project Management and Social Media Marketing. A background in Advertising, Public Relations and Graphic Design. I thrive in an innovative, fast paced, technologically forward environment that appreciates independent thinking and resourcefulness while encouraging collaboration and an entrepreneurial spirit. Harvested Under The Sun (HUTS) consultancy, Nairobi - Independent contractor JUNE 2015 - PRESENT Independent contractor for IFTEX; Duties included: Won open bid contract from a shortlisted group of 3, to be the business liaison for the International Flower Trade Exhibition (IFTEX), the largest flower trade show in Africa and the fastest growing globally, in Nairobi, Kenya. Facilitated successful B2B’s between 15 large scale flower buyers from Europe, North and South America, Australia, UAE, Japan, South and West Africa, with 8 medium to large scale flower farms over a 5 day tour. The B2B’s generated over $500,000 in flower sales for valentines season 2017. Independent contractor MMC; Duties included: Won open bid contract to create E-learning materials for a pilot program on KS1758, a new horticultural standard, for a private sector organization on behalf of Millennium Management Consultants (MMC) Africa. Collaborated with key stakeholders in the horticultural industry, MMC and the lead trainer to collate and produce E-learning audio materials for the standard. Since January 2016, 800 small and medium flower farmers and flower related service providers from Nyahururu, Nyandarua, Naivasha and Nairobi have been trained using the materials. Independent contractor IDC; Duties included: Won open bid contract from a shortlisted group of 5, to market the Flora Trade Show in Rimini, Italy for International Development Center (IDC), Italy. Recruited 10 medium to large scale farms and 5 Business Management Organizations (BMOs) to participate in a 3 day flower show and 2 day business exploration tour of Rimini and San Marino respectively, the first time Kenya flower farmers attended this flower show. Coordinated successful B2B’s between farm representatives and 20 European Wholesale Flower Buyers. This resulted in signed orders of $15,000. Convinced the Kenyan attendees to hold an impromptu sale of the showcase flowers and vases on the last day of the show. In total the representatives generated sales from the general public of €2000 from products that are normally thrown away. Convergys Corporation, Pocatello ID U.S.A - Customer care representative/ Dispute resolution specialist/ Trainer JANUARY 2007 - JANUARY 2015 Trainer; Duties included: Trained new hires and current employee on technical support, billing, sales, and retention. Each class size comprised of 10-15 trainees. Audited calls and appraised call center employees following a strict metric system. Dispute Resolution Specialist; Duties included: Resolving disputes between disgruntled customers and the company Resolving disputes between disgruntled agents and the company Escalated and worked with the engineering department to resolve complex technical issues. Customer Care Representative; Duties included: Provided exceptional customer service for a high volume call center, with 2000 employees, for DirecTV, the largest satellite entertainment provider in North America. On average I attended and resolved 20 customers’ issues on billing, technical or programming concerns per hour. My average sales revenue from- was over $265,000 yearly.