Wanjiku Mbuthia

A dedicated, self motivated, hard working and efficient virtual assistant with extensive experience in administration and customer support, aimed at providing the highest quality of work for both the client and their customers.

I have excellent communication, time management, leadership, organizational, intrapersonal and interpersonal skills.

An adaptable, fast learning, multi tasking team player, with great attention to detail who works well under pressure and with minimum supervision.

I have more than 10 years experience dealing with customers in different sectors including Health, Consumer goods, Fashion, Media, Real estate, Travel, Event planning, Banking, etc and over 5 years experience working remotely as a freelance virtual assistant for multi national corporations handling a variety of tasks including, but not limited to;

• Scheduling
• Shopping
• Data entry
• Customer service - receiving and responding to emails, video calls, text messages and phone calls.
• Social media management
• Web research
• Lead generation
• Project management

Using tools and apps such as;

• Google workspace
• Microsoft office
• Slack
• Trello
• Honeybook
• Canva
• Monday.com
• Skype
• Zoom
• Loom
• LastPass

I have a proven ability to establish and maintain excellent communication and relationships with clients and I'm dedicated to identifying customer needs and delivering effective solutions to all problems with a superior knowledge of the customer service industry.

I look forward to joining my next team.