Waseem Azaz Khan

Waseem Khan Mobile: -,- E-Mail:- EMPLOYMENT SCAN ITCT UTAI –Center for computer training & Government competitive exams- Nov 2014 to Nov 2017 Self employed Managing a center with an employee strength of six Teaching and managing 1. Government competitive exams courses History of India & Chhattisgarh, Indian Polity, Indian Economy 2. Computer courses –DCA,PGDCA,Tally, 3. Spoken English classes - classes for children and adults IBM GPS– Noida & mumbai August 2011 to 29th sep 2013 as Sr. Practitioner in IT support Service Desk support Creating tickets and assigning it to concern IT team. Tracking the ticking to get resolved in required time as per the severity(Sev 1 ,2,3,4) Coordinating with teams in Australia,Uk,USA,canada,singapore,India Understanding the issue and explaining the technical specifications to concern technological team Using Impact for creating the ticket Use of lotus and voice call to inform and get the issue resolved. Stream Global services–mumbai November 2010 to 29th May 2011 as customer support Process name – Microsoft hardware Technical support and upselling of Microsoft hardware products Emirates Neon Group, Dubai October 2008 – November 2010 as sales executive- Outdoor media & Signage in Dubai, Bahrain and Oman. Sales of outdoor media & Signage in Dubai, Bahrain and Oman. Calling and fixing up appointments Making presentation to the clients Follow up and closing the deal and after sales support. ACADEMIC SCAN Master’s in Business Administration in Marketing & finance from Indian Institute of Planning and Management, New Delhi affiliated to IMI, Belgium in 2008 Bachelor of Science in Information technology from Sikkim Manipal University in 2006 PERSONAL DETAILS Date of Birth:25 December 1982 Address : Umariya,Kahniwada,Seoni,MP Status :Married I hereby declare the above written particulars are in my best knowledge and belief. Waseem azaz khan