Weejay A. Flores

Weejay Alonso Flores-- or- Tabuc – Tubig (St. Louise School Highway) 6200 Dumaguete City, Negros Oriental, Philippines PERSONAL STATEMENT To attain a position in a stable company that will provide a greener pasture and security for the future, allow professional growth and success, enhance skills and abilities, and open new doors of opportunity and more knowledge. EDUCATION 2005 – 2011Silliman University, Dumaguete City Degree: Bachelor of Arts major in Political Science. 2001 – 2005Catherina Cittadini (St. Louise) School 1994 – 2001Catherina Cittadini (St. Louise) School PERSONAL INFORMATION Birth Date: July 31, 1988 Gender: Male Nationality: Filipino Religion: Roman Catholic Height: 5’ 6” Weight: 75 kilos --------------------------------------------------------------------------------------------------------- Mother’s Name: Jamaica Alonso Flores Occupation: Self – Employed (Retired Teacher – Catherina Cittadini School) --------------------------------------------------------------------------------------------------------- Father’s Name: Wilfedo Lazarte Flores Occupation: Self – Employed (Retired Radio Operator - RCPI) --------------------------------------------------------------------------------------------------------- Sister’s Name: Pauline Louise Alonso Flores Occupation: Office Staff – Clerk (Currently working – DEPED) SUMMARY OF QUALIFICATION: A Graduate of Silliman University with the degree of Bachelor of Arts Major in Political Science in month of March, year 2010 – 2011. Finished my studies in the month of October, year 2010. A member of SJBE (Senior and Junior Business Executives) in the year 2005 – 2009 in the College of Business Administration, Silliman University. A member of Political Science Society during the college years of Silliman University’s History and Political Science Department. A member of CFC-Singles for Christ Dumaguete City since 2011. An organized, committed, sequential and flexible worker. Hard working, friendly and can work under pressure Can work with minimum supervision. Knowledgeable in Computer Troubleshooting, Microsoft Word, Power point, Windows Movie Maker and Excel Good in Research, Data Entry, Communication, Clerical and Technical skills based on experience. Highly Trainable, Computer Literate WORK EXPERIENCE Supervisor’s Group (Escalations) – December 2010 – August 2012 Company Name – QUALFON INC Location: Dr. V Locsin Street, Dumaguete City, 6200, Negros Oriental Responsibilities: Taking in calls from US Customers who wants to talk to a supervisor. We do help them in providing minutes to their phone. We do technical troubleshooting if customers are having problems with their carrier and phone We do a little bit of sale, whenever the customers would like to purchase phone thru us, we assist We also help them on how to use their phone/s. Lead Researcher/Verification Staff – September 2013 – February 2014 Company Name – ANGELS DATA Location: ONLINE JOB (HOMEBASED DATA ENTRY) Responsibilities: I do lead research pertaining to a new establishment (Commercial) based in United Kingdom. Verify leads that were input by the lead researchers if it were correct and assigned the leads to its proper category Customer Service Representative/Quality Team/Team Lead Trained – February 3, 2014 – June 6, 2016 Company Name: TELETECH Location: Dumaguete Business Park, Calindagan, Dumaguete City, 6200, Negros Oriental Responsibilities: My role was a customer service representative in a Health Insurance Account (Affordable Care Act) A Cross-skilled Representative (Anthem Blue cross) We cater customers who are medical practitioners asking for patient’s Benefit Information. We do handle complaints pertaining to claims (refunds) We also identify if the medical procedures needs authorization and if these procedures are covered by us. I was then part of the Quality team, I do evaluations to agents and with their recordings. Being part of the quality team, another role that I have was to do clients calls with the team, and do a call listening activity. I was trained for a Team Lead position. I did handled a team being a POC for around 1 month. ISA (Information Security Associate) and Monitoring – June 2016 – November 2016 Company Name: ANGELS DATA Location: ONLINE JOB (HOMEBASED DATA ENTRY) Responsibilities: We do monitor screenshots and skype group chat. We monitor lead researchers and check whether they are doing their job and check whether they are working We also do client meeting from time to time with the team Customer Service Representative – December 6, 2016 – March 15, 2017 Company Name: SPI CRM LOCATION:  LP Information Technology Park, Jose Romero Road, Dumaguete City, 6200, Negros Oriental Responsibilities: Inbound calls (minimum of 120 calls per shift) in a Money Transfer account (Western Union) We cater customers who wants to send money domestically and internationally Our customer are based in the US We do also a little technical trouble shooting. Providing Customer Satisfaction and processing their request in a timely manner. Customer Service Representative – May 24, 2017 – June 5, 2017 Company Name: ECE Consulting Group Location: 2nd Floor, Room 7, Macias Bldg. Manuel L. S Teves St. Dumaguete City, 6200, Negros Oriental Responsibilities: Inbound and Outbound calls for a US account (United Law) We help clients who wants to file a case in regards with hernia mesh, we check if they do qualify and we could represent them. Basically, we are part of a law firm We do follow up on hospitals for medical records (Outbound) Sales Representative – August 7, 2017 – January 8, 2018 Company Name: Trunova Location: Home Based – Online Job Responsibilities: Outbound calls, mainly selling Life Insurance – Senior Benefits and Health Insurance. We check whether the prospect do qualify for a policy (Life Insurance). We provide free quotation/pricing that will suite their needs and finances. Doing appointment setting CERTIFICATIONS Certificate of Completion: Public Administration On the Job Training (Hall of Justice Dumaguete City) Issued by: Fiscal Eliezer A. Escorial Issued on: October 6, 2010 Certificate of Achievement: Guidance and Testing Division Student Personnel Services (Silliman University Dumaguete City) Issued by: Dr. Evangeline P. Aguilan Issued on: S. Y. 2005 - 2006 Certificate of Employment: Qualfon Dumaguete City (Quality Contact Service) Human Development Department Issued by: Mary Emgy M. Garces (HD Manager) Issued on: August 9, 2012 Certificate of Completion: Teletech, Wellpoint Training Trainer: Maria Jhosette Cirlina Tagle Training Supervisor: Ivy Pabayos Operations Manager: Fernando Gadong Senior Operations Manager and Site: Christynne Ava Gale Mojica Award in Attendance: Teletech, Wellpoint Training Trainer: Maria Jhosette Cirlina Tagle Training Supervisor: Ivy Pabayos Operations Manager: Fernando Gadong Senior Operations Manager and Site: Christynne Ava Gale Mojica CHARACTER REFERENCE Mr. Alton Jave E. Tenorio Shift Manager Qualfon Dumaguete City, Philippines Contact:- and- Engineer Arian Jay L. Villacampa San Miguel Corpaoration, Philippines Contact Number:- Prof. Jojema Indab Professor in History and Political Science Department Silliman University Philippines Mr. Valner Dan J. Cid Lead Researcher/Database Team/Manager Angels Data (Online) Contact Number:- Ms. Teyfel Joline A. Go Teacher Science High School Contact Number:- Mr. Alan Sindiong Team Lead – Supervisor (Anthem Bluecross of California) Teletech Dumaguete City Contact number:- Mark Darwin Capitan Team Lead – Teletech (Wellpoint) Verifier/QA Teletech Dumaguete City DJ Legaspi Team Lead – Supervisor (Western Union) SPICRM Contact Number:- Imee Oponda Team Lead – Supervisor/QA ECE Contact Number:- Teodoro R. Tugaoen Scalable Admin/Events Ambassador VBP (Virtual Business Partners) Contact Number:- Jessel Mae Valmoria Sale Representative Trunova (Home Based) Contact Number: - and -