Wesley Breymann

WESLEY D. BREYMANN - Mobile-PROGRAM / PROJECT MANAGER Continuous Improvement . . . Change Management . . . Team Building & Development Proven Program / Project Manager | Helping Companies Translate Their Business Goals into Reality. Establishes extensive interaction with cross-functional teams & customer success. Excellent oral and written communication skills. Self motivated, work under pressure, strong presentation skills, a proven track record with Program Delivery and Project Management system methodologies and training techniques. Passionate, hands on, attention to detail, excellent interpersonal skills with expert ability to analyze and deliver bottom line Return-On-Investment (ROI) cost saving solutions. Areas of Excellence . . . Cross-Functional Staffing Coach Ability to Collaborate Across Diverse Teams Program Management Office (PMO) Relationship Building, Reliability, & Integrity Communications Point of Contact (POC) Software Development Life Cycle (SDLC) Program Mapping (Current / Desired State) Program / Project Review Board (PRB) Governance & Policy Documentation Writing Drafting Risk Analysis & Return On Investment __________________________________________________________________________________ Professional Experience ... Apple, Inc. 04/2019 – Present Sr. Project Manager Recruited into Apple’s Information Systems & Technologies (IS&T) group to establish project managing policies & brand guidelines. ● Drive analytical business process improvement requirements and establish Apple Care, Help Desk, and Apple Customer Support’s content into world class renowned cutting-edge operational excellence. Providing guidance and technical project management improvements of customer experience and customer service programs. Real Estate & Relocation Projects 06/2018 – 04/2019 Sr. Project Manager Partnered with real estate executives in San Jose, CA. and Folsom CA. areas to relocate families, establish and complete real property sales / renovation projects. ● Drive renovation of technology innovation projects to establish homes to modern day building code requirements, health & safety industry standards, content management system (CMS) development, and cosmetic appeal. Evaluate properties to establish homesteads and relocation settlements for families looking for new homes. Cisco Systems, Inc. 04/2018 – 06/2018 Program Manager – Customer Experience Recruited into the Customer Experience for Services NPS Team to focus on optimizing the end-to-end, Genesis to completion customer focused and partner experience with Cisco Services by delivering “simple, seamless, and secure” content management system (CMS) development interactions across the customer and partnerships engagement lifecycle. ● Competitive ability to lead corporate initiatives to improve the quality standards and efficiency of the experience deliverables to customers. Motivate and collaborate with business partners to instill velocity, passion, and changes throughout Cisco. Collaborating with team members to adopt the Net Promoter System (NPS). Documented program onboarding processes, implement policies & compliance, and business administration. Cooperation with business leaders on optimization recommendations and to form effective executive sponsorship relationships. Wesley Breymann, Page 2 New Born Bonding 09/2017 - 04/2018 New Father Recruited to bond with new born son. ● Provided round the clock first priority food and diaper services. Initiated 24-hour same day service level agreement for quiet baby sleep mode so mom can get rest upgrades. Xilinx, Inc. 03/2017 - 09/2017 Sr. IT Program / Project Manager Recruited into Xilinx, Inc. providing project information (RFIs) services management skills, HR recruitment, hiring, meeting facilitation skills, work breakdown structures (WBS), problem solving skills, root cause analysis, timely resolution, active listening, and multitask to foster organizational change adoption of infrastructure core technologies (desktop, Maintenance, network, telecom, server, virtualization, AWS cloud, security, Secure ID, proof of concept (POC) and installation of IC Manage & Perforce for Interset Threat Analytics, Proofpoint DLP, POC of AWS Cloud Security, POC of Advanced Email Protection, Endpoint Logs into Splunk, roll out of MS Office 365, work streams, compliance policies, and programs). ● Provide excellent analytics skills with Security & Compliance group responsible for overall project coordination of project follow up, including: release management of project issues, scope, deadline, sensitive project status reports, project plan reporting, project human capital budget preparation, Supplier management, Business Value Added Resellers (VAR), and Standard Operating Procedures (SOP). Mentoring and coaching technical skills resource management to provide high quality and cost-effective projects and set goals for on time completion. Work autonomously with Global Teams, Legal, HR, Procurement policies, strategic direction, stakeholders, and infrastructure project teams to escalate issues and create solutions. Determine that post-implementation PMO support, assigned operations handoff checklist, and scheduling exists before relinquishing the PM responsibility. Arista Networks, Inc. 08/2016 - 01/2017 Program Manager (PMO/CAB) Recruited into Arista Networks Services to establish a Program Management Office (PMO) and Change Advisory Board (CAB). Provide guidance, excellent organizational skills, change management of online policies & programs. ● Established a progressive and flexible project program managing system within Arista Networks to develop consistent and efficient product line project portfolio management that helped deliver successful business operations within NetSuite, Boomi, and SalesForce.com portals for enterprise services in complex dynamic environment. Highly collaborative with Sitecore software, internal stakeholders, search engine optimization (SEO), and project team to manage complex projects associated with evolving online user stories / user experience specifications such as database architectures, technical design, cost analysis, system design integration, understanding client facing use cases, and impact. Engaged with performance evaluations strategy owners to define business requirements that influence program development while monitoring adoption, business performance improvement, performance measures, and product release development process roadmap. Influence others with extract data requirements of process flow, Metrics, Gantt charting, customer site success, best practices, sandbox / user acceptance testing (UAT), and web content management system (CMS) development. Cisco Systems, Inc. (Various Vendors) 12/2012 - 07/2016 Program Manager / Team Lead Hired to work with Cisco Services teams on computer programming and complex large projects. Act as customer facing relationship manager point of contact (POC) for human resources, and employee relations enablement skills. ● Built & Implement appropriate process improvements such as strategic planning point of sale alignment, decision making, project risk / issue management experience, sales cycle experience, sourcing, and SaaS. ● Coordinates program management of Cisco Partner Annuity Initiative (CPAI) WW Services Partners Distribution projects that identify distribution business needs into technical systems analysis supporting the strategic global Wesley Breymann, Page 3 distribution emerging markets plans. Drove the mission critical programs/projects from ideation through final implementation team and go-live. Revenues for Q4FY14 were $7,545,511 for US/C and $538,325 for APJC. ● Manage the Install Base Data Center Simplification project and engage with Cisco Sales & Services and black belt teams in driving business analysis, process improvement strategies, and repairs operating procedures. ARM, Ltd. 12/2011 - 10/2012 Program Manager (PMO) Hired for collaboration with ARM’s IT Services to establish the Program Management Office (PMO), and Program Review Board (PRB). As a self-starter I provided project management hardware / software skills, investigate IT Infrastructure technologies (help desk, Service network management, telecom, server, virtualization, cloud) manage ServiceNow ad hoc requests and champion organizational adoption of policies and programs. ● Established accountability and project governance regime within ARM to develop project plans consistent and efficient project delivery techniques that minimizes risk assessments to succeed completion of results-oriented projects within SAP system. Reconcile of variances to current year and next quarter guidance to ensure that SAP/Jira project outcomes meet business and stakeholder requirements and are delivered on schedule, within project budgets, and within project scope. Exercised discretion and assigned personnel using both professional and supervise experience and independent judgment. Assist financial management to set budget management goals. End to end roll out of SharePoint collaborative platform / document record retention and storage. Cisco Systems, Inc. (Various Vendors) 11/2009 - 11/2011 Project Manager / Business Analyst Recruited to work with various HTOM, CSS, & CIN Agent teams focused on change management of engineer / customer site engagement RMA processes, end user facts interface modeling, technical project management skills, IT infrastructure, system integration, using diplomacy and minimal supervision interpersonal skills for adoption of policies and programs. ● Assisted with Service Delivery Transformation Team (SDT) providing vision, tact, highly organized adoption, liaison and technical problems solving to lead cross-functional team management, subject matter experts, business stakeholders case management, and Cisco partners for “Know me, know my network” project and business tracks. Managed external partners interaction / client management relationships and effectively provided protocols development support services for all change management initiatives, functions, and identify industry trends. ● New business development of Partner Initiated Customer Access (PICA) support programs and service tools which provided smart service initiatives to Cisco sales and service partners, both technical and non-technical outsourcing partners. Drive the process improvement investment for internal and external level 1, 2, 3 & 4 technical support resulting in decreased response times and delivery cost reduction estimates for Cisco and Cisco partners. The results are being measured by Cisco saving in excess of $40M annualized in overdelivery cost control with additional savings being realized in the near future. Hewlett-Packard Company 01/2009 – 08/2009 Project Manager / Business Analyst Hired to solve EDS merger & acquisition operational strategic business issues and opportunities with Hewlett-Packard Company as business liaison within the Marketing & Internet Platform Solutions IT (MIPS-IT) organizations. Accountable for calendar management, software application development (DevOps) program, operational support, and adoption within business units, call / contact center, Payroll, business intelligence (BI), and data processing / warehousing databases analysis teams. ● Proactively communicate clearly and collaboratively with internal IT teams to provide liaise for system enhancements, strong analytical skills, customer requirements, quality assurance (QA) testing, embedded software, and gap analysis. Gather requirements and technical knowledge to document business process descriptions, business cases, analyzing data, proposal, troubleshooting, drawings, presentations, plan development, functional requirements management, and user instruction. Provide the conductive ability for problem resolution within diverse global teams and assist with SAP project scheduling for move to productions (MTP) success. Substantiate the objectives and return on investment (ROI) initiative for each project timeline and funding. Wesley Breymann, Page 4 Cisco Systems, Inc. (Various Vendors) 03/2006 – 11/2008 Process Documentation Specialist / Business Analyst Recruited to support Cisco Systems, Inc. Global Strategic Transformation Office (GSTO) as a bilingual (English & Dutch) liaison to QTC finance, cross functional relationships, subject matter expert teams, business applications, and executive partners. ● Provided process mapping, training cadence, prepare proposals, research analysis, creation, and distribution of processes for financial services industry forecasts, Biz Ops Accounting Relievable, Collections, Invoices, Retail, Revenue, Ecommerce, and Credit. Including global geographic information systems specific processes. Design process elements to be user friendly, searchable, and available online while adhering to PLC and DMAIC methods. Met with Biz Ops subject matter experts and other partners (BSOS, QTC Project teams, SOX audit, content management system (CMS) development) to produce process models and technical documentation. These documents are currently the gold company standards “go-to” documented source of truth today. ________________________________________________________________________________ Higher Education and Professional Training . . . EDUCATION Bachelor of Science degree, University of Phoenix, Major: Business Management, Minor: Marketing. PROFESSIONAL Corporate Certifications and training courses: Computer Science, Computer Software, Supplier Quality Engineering, Electrical Engineering, Total Quality Management (TQM), Management Information Systems (MIS), Lean Six Sigma, Define Measure Analyze Improve Control (DMAIC), Statistics Process Control (SPC), Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM). Professional Development Seminars, Courses, and Affiliations: Institute of Project Management (IOPM) Certified Project Director (CPD) candidate, PMP® Preparation Training Credential ID # 3962, Project Management Institute Member (PMI–expired), Program Management Office (PMO), and Change Advisory Board (CAB), Leadership Development Skills Training, Kaizen Change Management, Agile Methodologies, Waterfall methodologies, Hybrid, Product Life Cycle (PLC), Scrap / Lean Manufacturing Review Board (MRB), Current Good Manufacturing Processes (cGMP), Just-In-Time Methodology (JIT), Event Planning, American Psychological Association (APA Style), American Production and Inventory Control Society (APICS), American Society for Quality Control (ASQC), International Organization for Standardization (ISO 9000), Institute of Electrical and Electronics Engineers (IEEE), Telecommunications, Food and Drug Administration (FDA), Software Development Lifecycles (SDLC), Procurement Buyer / Invoicing / Vendor Management, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Material Requirements Planning (MRP), Material Resource Planning (MRP II), Material Handling, and Supply Chain Management (SCM). Languages: English (native), Dutch (fluent), Hawaiian (conversational) Software Skills: Enterprise, PC, and iMac OS computer skills; Microsoft Office Suite, Ms Project, Ms Outlook, Ms PowerPoint, Ms Excel, Ms Access, Ms Visio, Ms Word, Apple - Keynote, Box, Numbers, Pages, Slack, WebEx, Quip, ServiceNow, Smartsheet, Jira, QlickView, SQL, AutoCAD, SalesForce, NetSuite, SAP, Oracle, SharePoint, Livelink, HTML and HP-Unix Platforms.