CURRICULUM VITAE
Whitney Naliaka Walubengo
Email:-Mobile Phone:-
PERSONAL INFORMATION
Date of Birth
:
23rd May 1997
Gender
:
Female
Marital Status
:
Single
I.D. No
:
-
Nationality
:
Kenyan
Languages
:
English & Kiswahili
CAREER OBJECTIVES
Giving the best and unmatched results for all round satisfaction, being efficient and effective in
my approach to give the best solution each time and collaborating within and outside the school
to give additional value to my work place as I also advance the growth of my career path.
KEY COMPETENCIES AND STRENGTHS
●
Ability to think critically and approach problem solving from multiple perspectives.
●
Possess good research skills.
●
Good communication and writing skills that enable me to write professional reports.
●
Superior customer service and interpersonal skills with the capability of working in a
demanding ,deadline driven environment while handling multiple projects simultaneously.
●
Knowledge and proficiency in computer application programs
EDUCATION BACKGROUND
2016 – 2021
:
University of Nairobi – Chiromo Campus
Bachelor of Science in Environmental Conservation and
Natural Resource Management
2012 – 2015
:
Booker Academy
Kenya Certificate of Secondary Education
2003 – 2011
:
The King’s School
Kenya Certificate of Primary Education
WORK EXPERIENCE
2020 - 2022 : Alexander K Consulting
Position :
Executive Virtual Assistant
Main Roles and Responsibilities:
⦁
Managing expense reports for the company
⦁
Email management for the company
⦁
Scheduling of meetings
⦁
Organize the CEO's calendar
⦁
Prepare customer's spreadsheets and keep online records
⦁
Address employees administrative queries
⦁
Manage a contact list
⦁
Generating lists for leads
2020 - 2022 :
Position
:
Fashion and Decorating
Executive Virtual Assistant
Main Roles and Responsibilities:
⦁
Managing expense reports for the company
⦁
Email management for the company
⦁
Scheduling of meetings
⦁
Organize the CEO's calendar
⦁
Prepare customer's spreadsheets and keep online records
⦁
Address employees administrative queries
⦁
Manage a contact list
⦁
Generating lists for leads
2021 - 2021 :
Position
:
Cloudfactory Kenya
Data entry (Google My Business)
Main Roles and Responsibilities:
● Updating data on KFC Stores
2020 - 2021 :
Position
:
Cloudfactory Kenya
Fashion Annotation Expert
Main Roles and Responsibilities:
● Editing fashion garments and accessories
●
Removing background from the garments and accessories
2019 - Date :
Position
:
Cloudfactory Kenya
Virtual Customer Support Representative
Main Roles and Responsibilities:
● Handle customer complaints
●
Providing helpful information and answering questions
●
Provide appropriate solutions and alternatives within time limits
●
Follow up to ensure resolutions
●
Follow communication procedures,guidelines and policies
●
Walking customers through basic troubleshooting setup
●
Zendesk was the software that was used to handle all customers inquiries.
2019 - 2020. :
Position
:
Cloudfactory Kenya
Lead Generation Expert & Customer Support
Main Roles and Responsibilities:
● Sourcing decision makers
●
Sourcing emails and phone numbers
●
Sourcing leads
2018 - 2018
Position
:
:
Coseke Limited Ke.
Data Clerk
Roles and Responsibilities:
● Filling raw data to the computer
2017 –2018. :
Position
:
His Majesty Holdings
Sales Person
Main Roles and Responsibilities:
● Providing Customer Support to clients
●
Responding to emails and phone calls
●
Marketing products
2016 – Date
Position
:
:
Whitney’s Closet
Founder & Entrepreneur
Main Roles and Responsibilities:
● Marketing products
●
Bookkeeping
●
Providing Customer Support to clients
●
Organizing and dispatching deliveries
SKILLS
⦁
Data Entry
⦁
Data Scraping
⦁
Data Collection
⦁
Data mining & extraction
⦁
Email sourcing
⦁
Lead generation
⦁
Linkedin research
⦁
Email list generation
⦁
Customer Support
⦁
Virtual Assistant
⦁
Fashion annotation
HOBBIES
⦁
Dancing
⦁
Participating in Community Work
