Wilfredo S. Lumpayao
Consumer Services Professional--
Summary
I've been with the BPO companies including homebased jobs since 2008 and learned a lot from the years of
experience on how to provide the best service/s to all clients that needs assistance or handling virtual assistance
role. Proficient with applications that normally use and willing to learn new things to improve myself. With all
these experiences, I'm confident that I'll be able to help any company in making sure a quality service not just
for the clients/customers but also for the company I'm working with.
Experience
Digital Concierge/Client Care Representative at Mopro
January 2017 - December 2017 (1 year)
Roles:
- Handles cancellation calls and will try to win-back the customer/client from canceling
- Handles escalations calls from the customers or clients that needs supervisory assistance
- Making sure all escalated clients/customers are satisfied
- Calling out clients/customers who sent out a bad survey
Chat Support at Sykes Asia Phil.
April 2015 - July 2015 (4 months)
Roles:
- Providing the best technical support to all customer via chat
Sales Associate at Author Solutions, LLC
May 2014 - October 2014 (6 months)
Role:
- Lead generating and educating the authors on the benefits of being part of Xlibris
- Selling the services and closing the deal
Technical Support at Stream Global Services
August 2012 - July 2013 (1 year)
Role:
- Providing the best technical and billing service for Australia and New Zealand customers.
Technical Support Representative at Teleteh Holdings Inc.
November 2010 - February 2011 (4 months)
Role:
- Providing the best technical support to all HP printer customers.
Email/Chat Marketing Manager
March 2008 - November 2010 (2 years 9 months)
Role:
- Serve as a Virtual Assistant
- Sending out Email Marketing materials to all possible clients via email
Education
STI Lahug Branch
2 Years, Diploma in Computer Electronics, 2004 - 2007
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Wilfredo Lumpayao
Consumer Services Professional-
Contact Wilfredo on LinkedIn
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