WILSEN REY T. JIAO
IT PRODUCT MANAGER/SERVICE MANAGER
PERSONAL
PROFILE
Always on the lookout for
opportunities to grow as a
person and with his
profession. Has a can-do
attitude which utilizes his
resourcefulness in order to
manage teams, products,
and services.
CONTACT
21 Villa Maria Subd.,
Sico, Lipa City,
Philippines--
/wtjiao
EDUCATION
De La Salle University - Manila
BS in Computer Science, Major
in Computer Engineering,
2005
SKILLS
Resourceful and calm under pressure
Leadership and management through excellent
communication, motivation, and proper delegation
A quick learner and always has the client's goals in mind
Continuous improvement through feedback
WORK EXPERIENCE
Metropolitan Bank & Trust Co., IT Service Management
Section Head
NOV 2015 - JAN 2018
Makes sure Frontend Remittance System’s issues are
resolved within SLA
Initiate maintenance changes on systems for
optimization/tuning
Lessened daily production issue tickets by prioritizing fixes
on root causes of the majority of the tickets
Mentorship of Senior Developers
Metropolitan Bank & Trust Co., Senior Programmer Analyst
APR 2012 - NOV 2015
Led the development and enhancement of systems for
the International Offices/Remittance Group
Enforced web security protocols using OWASP Top 10
recommendations
Mentored Junior Developers
