Wilson Alejo Iii

WILSON ALEJO III CONTACT-- Dumaguete City, Negros Oriental, Philippines, 6200 wilsonalejo3 CAREER OBJECTIVE A talent, with a decade of experience as a Customer Service Support. Who values integrity, learning, and teamwork. Critical thinker who addresses customer support cases and who exceeds performance standards. Levelheaded and calm in stressful situation with well-developed people skills. I am looking for a role in your company to leverage my talents and skills. Making every support case a great customer service experience. EDUCATION College Graduate Computer Technology Negros Oriental State University 2006 – 2012 SKILLS WORK EXPERIENCE EMAIL CUSTOMER SUPPORT 2018 – 2022 (March) / USA Maintained superior knowledge of company’s products and services to deliver accurate information for inquiries. Followed up with fulfillment team on order status and shipment tracking, resulting in a great customer approval rating. Handled multiple inquiries and priorities while maintaining a pleasant demeanor with the clients. Provided thorough email support and problem resolution for customers issues. Collected customer’s feedback and process it accordingly on how to improve customer’s approval and satisfaction. CUSTOMER SERVICE REPRESENTATIVE 2015 – 2018 / USA and Philippines Leveraged advanced communication skills, provide quick solutions, and product knowledge in dealing sales and accounts while maintaining my poise under every pressure. Worked with manufacturers and resolved customer-vendors issues urgently and answer customer’s questions satisfactorily efficient. Addressed customer questions effectively, resolving issues promptly and displayed courtesy and strong social-professional skills with all business interactions. Superior in computer skills and telephone etiquette. CHAT CUSTOMER SUPPORT 2014 – 2015 / USA and Central Visayas, Philippines Collaborative & organized Metrics-driven Honest & Loyal Quick Learner Team player Good in crisis Confident & Competitive Strong listener Detail-oriented High-level work ethic Managed multiple chats flow simultaneously with consecutive chats in queue. Provided accurate and appropriate information in response to customer inquiries. Maintained a professional, friendly, always understanding demeanor with customers. Resolved customer chat complaints in a timely manner, reducing the probability of negative reviews. Utilized proactive product recommendations to increase sales.