Wilson Kariuki

I have 5 years of experience using live chat software, JIRA for ticketing and Zendesk for customer relationship management. I’m also really interested in learning more about how automation can make the customer service process faster and more efficient. I'm a product support associate and a tier one technical support representative. I translated complex, technical concepts into easy to understand language to assist non-technically oriented customers. Preparing, maintaining, and upholding procedures for logging and reporting of bugs. Provide technical support for our products and escalate issues to higher level support personnel. Understanding and executing standard escalation procedures with tier two support.