A resilient customer service expert with a heart - has more than a decade of experience handling different customers' issues and concerns. Consistently delivered an exceptional world-class customer experience, which translated into my numbers and being awarded for an outstanding performance. With my knowledge and expertise, I was able to handle the new hire team, train them, and help them reach their goals. Currently, I am working as a quality analyst, which focuses on making sure that different company sites are compliant with the law and policies and procedures of the company.