Wynonah Duban

WYNONAH DUBAN CUSTOMER CARE SPECIALIST / VIRTUAL ASSISTANT P R O FILE C A R EER SUMMA R Y I am an experienced Customer Care Specialist who's worked as an agent and as a manager. Despite my tenure, I still find that adapting to what a job calls for is equally as important as applying what has been learned from experience. I'm also a small business owner and a self-taught graphic designer. Campaign Manager Linked VA | December 2020 - February 2021 Handle LinkedIn accounts for clients Find and connect with leads for clients S K I L LS TOOLS Zendesk, MS Office, Shipstation, Canva COMMUNICATION C2 Level mastery in English (both written and verbal) H O W TO REACH M E Email:-Phone No: - E D U CATIONAL T R A I N I N G Ateneo de Davao University Bachelor of Science in Accounting Technology Social Relations Manager AwesomeOS/FabFitFun| June 2018 - July 2020 Handled 2 teams that took care of Customer Service related reach-outs through Social Media Handled escalated cases from other Team Members or Team Leads Coordinated with other departments (Marketing, Dev, etc) about any helpful feedback or information gathered through social media contacts with the customers Customer Care Team Lead AwesomeOS/FabFitFun | October 2016 - June 2018 Handled a team of Customer Care Specialists on various channels - phone, chat, email and social media Conducted coaching sessions to further improve my team members' skills Customer Care Specialist AwesomeOS/FabFitFun | June 2016 - October 2016 Answered contacts about customer queries and complaints Reported to my immediate supervisor about any trends and common complaints