Has 5 years of experience as Brand Manager/Virtual Assistant for eCommerce and 9 years of experience with customer support. Subject Matter Expert (SME) for Amazon-related tasks like Amazon Listing Copywriting & Listing Optimization, FBA & FBM Shipment Processes, Handling Customer Communications & Complaints, Keyword Research, Images, Product Ads, Inventory, Sales Reporting, Management, and other management & Amazon-related tasks. Has also created process manuals for trainees, recruited staffing and assigned Amazon-related tasks to an office team.
Also Editor in Chief/Copywriter of many eCommerce newsletters & email marketing campaigns.