Yashaswi Sharma

Yashaswi Sharma- - linkedin.com/in/yashaswi-s-8a4994aa Summary Multi-faceted Client Relationship Manager with 3+ years of progressive experience in the Marketing & Sales domain. Proactive in client acquisition, strategic account management, business development, branding & promotions. Providing an exceptional level of client services and relationship building. Experience Customer Relations Manager Knight Frank India Jun 2018 - Present (2 years 9 months +) • Ensure client satisfaction, understand their needs, requests, and challenges by holding structured ongoing interactions and meetings with the corporate clients in West and North India. • Report directly to the C-level executives, work collaboratively with internal and external stakeholders and across cross-functional teams. • Responsible for developing and delivering high-quality CRM business solutions to our diverse commercial & corporate client base according to their unique needs. • Deciding strategies for lead generation & other business development activities. • Pitching prospective clients, developing & maintaining relationship with them for handling queries. • Market research, competitive analysis through client meetings & feedback and work on continuous improvement for enhanced customer experiences. • Organic growth: Explore possibilities of avenues of additional revenue from existing client in form of improved scope of work or additional scope for new business. • Client retention by minimizing the risk & connecting to the right resource to communicate organization’s capability, new initiatives, best practices, and prompt resolutions. • Organize corporate events and CSR activities for branding & promotional purposes. • Strategic account management: Conduct relative scores & progress study of every client for assessing risk parameters & analyse performance in the form of monthly ‘Regional Risk Report’. • Interacting & coordinating with in-house marketing team to deploy & manage digital campaigns Business Development Executive CRB Tech Solutions Pvt. Ltd Jul 2017 - Mar 2018 (9 months) • Directed product development efforts using industry specific tools to increase sales and overall company productivity. • Own and lead end to end Sales process from qualification of marketing qualified leads, proposal submission, contract Negotiation and closure. • Updating the database in the CRM system. • Developed and executed strategic initiatives to implement key changes and improvements in business development. • Engage prospects/clients through diverse mediums (Social Media, Warm Calling, Email, User groups etc.) and generate quality leads. Yashaswi Sharma - page 1 Education M. S. Ramaiah Institute of Management Master of Business Administration (MBA), Marketing and Operations 2015 - 2017 Rajiv Gandhi Prodyogiki Vishwavidyalaya Bachelor of Engineering (B.E.), Computer Science 2011 - 2015 Skills Client Relations • Marketing • Digital Marketing • Business Development • Customer Engagement • Corporate Events • Branding • Customer Experience • Account Management • Customer Success Honors & Awards Best CRM - Knight Frank India May 2019 Awarded as the Best CRM 2018-19 PAN India. Yashaswi Sharma - page 2