Yasser Omar Khalid Mamasabulod

My name is Yasser Omar Khalid Mamasabulod, and I have a six years of experience as a customer service representative handling inbound and outbound calls for telco accounts in the US, I have honed my skills in resolving complaints, addressing customer inquiries, troubleshooting devices, and managing accounts effectively, including billing and account corrections.

Throughout my tenure as a CSR, I have become adept at handling high workloads, multitasking, and working efficiently under pressure. My fluency in English, both speaking and writing, has allowed me to excel in various tasks, including data entry, email management, research, data encoding, email blasts, transcriptions, chat support, and report analysis.

Additionally, my dedication and performance led to a promotion as an assistant manager/SME, where I successfully supported agents in real-time, managed irate callers, shared best practices, and provided motivation. I also assisted in training and addressed administrative issues like payroll and leave management.

Currently, I am working as a Lead Generator for a recruitment agency, demonstrating my versatility and adaptability in various roles.

I am confident that my skills, experience, and strong work ethic make me an ideal candidate for this position. I am eager to contribute my expertise to your team and would be thrilled to discuss further how I can add value to your organization.