Yen Hawkes

• Highly personable customer service professional with more than 27 years of experience in accounts management and sales in various industries such as Banking, Market Research, Consultancy & Construction.
• An eye for identifying customer needs and wants, thus presenting appropriate solutions.
• Ability to gain customer trust and provide exceptional follow up leading to increase repeated business.
• Expertise in resolving escalated customer service issues.
• Effective at team building and staff retention with first-rate communication and training skills.
• Promote and maintain team morale; yield management skills and a “can do” attitude.
• Commitment to excellence in client services with quick resolution of changes.