Yesenia Denise Morales

As a customer service specialist, I have a strong in-depth understanding of providing excellent customer service skills in a fast-paced work environment. I have the ability to perform multiple tasks, commitment to team ethic, solid organizational skills, and unparalleled orientation to detail. I excel at learning, taking on new challenges, and adapting to an active work environment. I have a positive attitude, a great work ethic, and am very punctual. I am friendly and dependable. These are the skills that I have acquired from my past experiences in the work field.

• 50 WPM
• MS Office Suite
• Data Entry
• Computer Knowledge
• Multitasking
• Detail Oriented
• Leadership
• Organizational Skills
• Time Management
• Communication

In the first job that I obtained I climbed the ladder pretty quickly within my first year of working. That was the start to learning the knowledge that I now know in leadership and management. Apart from my skills that I posses, there were many duties that I was responsible for.

I would complete daily department inventory ordering into assigned computer and TC systems. Multitasked by entering data while also assisting employees and customers. Printed necessary daily paperwork according to employees and departments needs. Managed the replenishment of over 500 various products to prevent customer inconvenience. Completed data entry corrections through computer and TC systems. Attended and fulfilled customers with all necessary needs. Prioritized efficiency and organization for all internal documents, forms, and applications on a daily basis. Assisted with answering all questions for customers and employees. Completed daily tasks assigned by management without any supervision. Solved the concerns of a dissatisfied customer while staying within company policy. Preformed time management assignments while staying courteous, friendly, and safe while working. Always provided great customer service with employees and customers. Welcomed every customer to encourage a positive shopping experience and increase customer loyalty. Issued hands on training to new and existing employees. Completed data entry tasks by filing daily documents into computer and systems applications. Completed daily store bank deposits and requested cash and coins from the bank. Encouraged employees to be courteous, friendly, and safe while working. Completed daily schedule and assigned tasks for entire staff and stations. Took sole responsibility for my scheduled shift and all crew members without supervision. Observed employees interactions to ensure they are providing great customer service. Assisted with answering questions for customers and employees. Addressed and resolved complaints called in by customers.

I am excited about the opportunity to bring my skills and experience to your team and to continue to work and provide customer service that drives business success. I am confident that the skills I homed in previous positions have prepared me for this opportunity with your company. I believe I would be a valuable asset to your team.