Yousra Ismail

Hi I am Yousra, I have a vast experiences of 10 years in different fields. Have Strong familiarity with billing procedures, collections techniques and customer query resolution. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately reconciling accounts for clear record keeping and tracking.

Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Skilled at using consumer feedback to improve customer service processes.

Also have a good knowledge as Admin Assistant and telemarketing for ERP.

Experienced in using Oracle NetSuite, Zendesk, Salesforce, different social media platforms and banking systems.