YVONNE MAE SANCHEZ
Math graduate with a passion for problem
solving
and
businesses
CONTACT
organization.
streamline
Helping
processes
to
maximize efficiency and productivity.
Reimagining the way businesses manage
their operations through research, order
-
planning, and administrative tasks.
-
Cebu, Philippines
SKILLS
Customer Service
Detail-oriented
SOFTWARE/APPS
Canva
Google Apps
Salesforce
Facebook
Zuora
Twitter
Back Office
Instagram
Oracle
LaTex
Social media management
Application
Refund and credit processing
Microsoft Office
Inventory control and planning
App
Order management
Problem-solving skills
Email management
TRAINING
Zoom
Slidely
SharePoint
LinkedIn
WhatsApp
OneDrive
Skype
EDUCATION
BACHELOR OF SCIENCE
IN MATHEMATICS
Cebu Normal University |-
GENERAL VA COURSE OUTLINE
Virtual Assistant Portal PH | JAN 2023
YVONNE MAE SANCHEZ
RELEVANT EXPERIENCE
ORDER ANALYST
NCR Cebu Development Center Inc. | July 2022 - present
Answer support tickets to resolve customers’ problems and provide additional information.
Monitoring customer accounts to identify problems and resolve issues before escalation.
Process payments for orders using merchant's instructed payment method.
Reviewing accounts; transactions if eligible for refund and credit processing.
MATERIAL PLANNER
TMX Phils. Inc | June 2019 - June 2022
STUDENT/RESEARCH ASSISTANT
CNU RICMP | Feb 2018-May 2019
Preparing monthly purchase reports.
Assist faculty with administrative tasks
Light bookkeeping activities -
such as data entry and filing.
recording receipts , verifying
Preparing visual aid for class lectures
payments and invoice.
using Microsoft Office and LaTex.
Leading the planning team for the
Set up, updated and managed social
launching of new vendor portal
Setting up of meetings and
transcribing minutes of the meeting.
Inventory checking and order
planning to meet customer demand.
media accounts of the department.
Email management.
Research work and data analysis for
the provided project specifications.
Appointment setting and making sure
the client is organized.
