Zachary Davidson

Zachary Davidson Little Rock, AR •--• www.linkedin.com/in/zachary-davidson-/ Contract Administrator/IT Technician/Field Technical Support Technically sophisticated computer and network systems professional with a solid history of providing installation and technical support services, desktop support, troubleshooting, hardware and software consulting, contract administration, and project management. AREAS OF EXPERTISE • As a Broadband Specialist, currently designated as the Subject Matter Expert (SME) for Mediacom Communications High-Speed Data (HSD) installation and network configuration. • Highly successful in communicating with clients, providing technical knowledge and customer service, and managing projects to completion. • While at Oracle, a Fortune 100 company, project managed 200+ deals worth over $100 million in recognized revenue across multiple Lines of Business (LOBs) including Hardware, Cloud, MySQL, Linux, and Oracle Technical Support, as a Deal/Implementation Manager. • Outstanding leadership and technical skills, interpersonal and communication strengths, with an excellent ability to troubleshoot system issues, and ensure total client satisfaction. Technical Proficiencies and Skills Platforms: Applications: Hardware: MS Windows 7/10 OS, Windows Server 2012/2016 OS, Mac OS X/10 MS Office (Word, PowerPoint, Excel, Outlook), Oracle Field Service Cloud (OFSC), Maestro, Active Directory, UltiPro, TestDisk, PhotoRec, Rufus Utilities, WalledGarden, Nuance, Puran Utilities PCs, Laptops, Telephony Systems, Printers, Broadband Modems & Routers, Servers, Switches, Disk Arrays, Oracle Engineered Systems Networking: LAN, SAN, HAN, HSD, Wireless, VPN, Telephone & UTP, Hybrid Fiber-Coaxial (HFC) Networks, Broadband Cable Networks, VoIP Skills: Network Design & Configuration, Project Management, Desktop Support, Help Desk, Critical Thinking, Problem Diagnosis/Resolution, Active Listening, Adaptability, Customer Service, Collaboration, Decision-making, Accuracy, Attention to Detail Professional Experience Mediacom Communications, Storm Lake, IA Broadband Specialist II (8/2018 – 9/2019) Installed and serviced cabling infrastructure and equipment for Data, Audio Visual, and CATV; including pre-wiring, installation, termination, testing, troubleshooting, reporting, and labelling, while adhering to company procedures and safe work practices, NEC and NESC requirements, and local ordinances. Key Achievements: • Promoted from Broadband Specialist I to Broadband Specialist II within three months of starting employment. • Scored 99% on mechanical aptitude exam, as well as NCTI - Troubleshooting Advanced Services final exam. • Highly proficient in troubleshooting techniques and analyzing systems for efficiency. ‘ • Self-motivated, highly adaptable, and able to work independently with little supervision; including after hours OnCall responsibilities. Zachary Davidson Page 2 Oracle America, Broomfield, CO (1/2008 – 2/2018) Deal/Implementation Manager (5/2014 – 2/2018) Provided technical expertise for pre- and post-sales support to Sales and functional stakeholders to develop a realistic plan and schedule for assigned deals/projects. Was the single point of contact for stakeholders and customers. Identified major milestones, anticipated potential issues, and defined actions to resolve problems. Generated and maintained Master Agreements, License Agreements, and ordering documents for enterprise class business customers in various Lines of Business. Key Achievements: • Team leader, ensuring successful service delivery through coaching, elimination of redundancies, and process improvements. • Managed and coordinated large-scale projects to completion, meeting schedules, budgets and customer expectations. • Provided expert advice to Sales to ensure the successful execution of complex, non-standard business deals. • Liaised with the customer and Sales team to create or modify Oracle Master Agreements and ordering documents to include provisions for Oracle services while meeting customer legal requirements. Quoting and Configuration Specialist: Sun Microsystems and Oracle America, (1/2008 – 5/2014) Generated ordering documents for large datacenter upgrades, implementation, and operations, including servers, storage, software, systems, services, and other technical hardware. Key Achievements: • Served as a hardware consultant to Sales for all datacenter hardware, and related software, HBA and NIC recommendations, cabling, and technical support. • Principal Liaison, coordinating internal Oracle functional stakeholders to provide accurate and timely sales transactions. • Consulted on the creation of Engineered Systems proposals, and Executive Summary development and review. • Received weekly hands-on training focused on new hardware or software product releases. Education Westwood College, Denver, CO Associate of Applied Science in Automotive Technology NCTI Certifications: Broadband Digital Installer Troubleshooting Advanced Services Retaining Customers