Zairah Delos Santos

  Zairah Viojan - Delos Santos (- |-| 34 years old | Makati, NCR Experience 12 years Previous Associate HR – Talent Acquisition Infosys BPO Limited Education Leyte Institute of Technology Bachelor of Environmental Science (2004) Nationality Filipino Experience Aug 2009 – Dec 2016 (7 years 4 months ) Associate HR - Talent Acquisition INFOSYS BPO LTD.     RESPONSIBILITIES: May 2011-December 2016 • Verifies applicant qualifications and invites applicants for exam and interview. • Conducts initial interview during Job Fairs and Recruitment Stops when needed. • Addresses candidates' inquiries regarding their application through phone, email, text message and face to face. • Sourcing candidates for agent level hiring. • Facilitates HR / initial interview. • Prepares the input of the Employee Referral, Joining Bonus pay out and New Hire list for submission to Payroll department. • Answers queries regarding Employee Referrals, Joining Bonus from employees and candidate status from consultants. • In-charge of On-Boarding and Induction reports and validation of joiners' documents. • Handles sourcing and fulfilling the hiring requirements for managed accounts. • In-charge with invoices - processing of payments for successful hires from vendors and other recruitment-related invoices. • Works with manager on vendor management. January 2011-April 2011 • A Technical Support Representative for a US Telco account that assists customers on a call with their problems on their TV, phone and internet. August 2009-December 2010 • Customer Service Representative for a US Telco account in the Order Management Center who resolves pending order exceptions as a backend work. • Taking inbound calls for processing orders, focusing on processing and resolving voice orders as online work. • Was a part of the Activation group that works in complicated exceptions to get resolved. • Works online and assists different departments including technicians on field in resolving exceptions in the order.       Jul 2006 - Aug 2009 (3 years 1 month ) Quality Assurance Analyst INTERNATIONAL DATA CONVERSION SOLUTIONS INC.     • Improve customer service by providing standardized initial training, refresher/remedial training and continuous learning opportunities for all agents. • Promote results through consistent measurement, comprehensive analysis and strategic intervention.       Sep 2005 - Jul 2006 (10 months ) Credit Analyst INTERNATIONAL DATA CONVERSION SOLUTIONS INC. • Identifies and analyzes consumer's credit file. • Ensures all consumers' concerns are properly addressed. • To be able to process consumer's concern correctly. • Input verification responses from business customers. • Send form letters to consumer for identification verification. • Able to produce and meet client's standard requirements on production input. • Must meet the quality standards the client has set for accuracy.     Jan 2005 - Aug 2005 (7 months ) Credit Analyst ACCUDATA INC.     • Identifies and analyzes consumer's credit file. • Ensures all consumers' concerns are properly addressed. • To be able to process consumer's concern correctly. • Input verification responses from business customers. • Send form letters to consumer for identification verification. • Able to produce and meet client's standard requirements on production input. • Must meet the quality standards the client has set for accuracy.       Education 2000 - 2004 Leyte Institute of Technology Bachelor's/College Degree in Bachelor of Environmental Science | Philippines   Major Environmental Science       Skills Advanced MS Word, Recruitment And Selection, Reports Intermediate Customer Service, Credit Analysis, Administrative Skills, MS Excel       Languages Proficiency level: 0 - Poor, 10 – Excellent Language Spoken Written Relevant Certificates Filipino 10 10 - English 10 10 -       Additional Info   TRAININGS ATTENDED •Competency-Based: BPO-B-CS100 Customer Service (Voice) - January 4, 2011 •Competency-Based: Planning & Organizing - July 24, 2012 •Competency-Based Interviewing - February 1, 2013 •Competency-Based: High impact Communication - June 24, 2013 •Competency-Based: Building Teams - June 25, 2013 •Competency-Based: Driving Organizational Results - July 24, 2013 •Competency-Based: Learning & Innovation - July 26, 2013 •Competency-Based: Analytical Skills - August 1, 2013 •Milestone 3.0 – Aug. 22-23, 2016 •Yellowbelt Six Sigma Training – Sep. 8-9, 2016 AWARD(s) RECEIVED •RAMP Awards Star of the Month of January 2010 •RAMP Awards for Exemplary Performance (Talent Acquisition) for the 4th Quarter FY- •RAMP Awards Team Hall of Fame Award (Talent Acquisition) for Q1 FY- •RAMP Awards Individual Extra Miler for Talent Acquisition - July 2014 •Award for Top Performer (Talent Acquisition) Q1 FY- TIN:- SSS No.:- Pag Ibig No.:- PhilHealth No.:-       About Me Gender Female Mobile Number (- Address Block 176, Lot 1, Dahlia St., Pembo, 1218, Makati, National Capital Reg, Philippines