Zaldy Magpantay

Zaldy M. Magpantay #0052 Purok 7 Brgy. Lawa Calamba Laguna Mobile#-- - Dedicated 7 Years in customer service. Handled clients from America and Canada. My experience includes sales over the phone, Customer Support, Technical Support, Administrative Assistance and Chat support. I am very straight-forward and believe that I would rather ask questions than assume to avoid any errors. In truth, I know that I have a lot to look forward to and learn, but with the right training and people to work with, I may be just the right one for the job. WORK EXPERIENCE: (MAY 2010 – AUG 2012)      Answering inbound calls for financial account Proficient in providing accurate information to customers Resolving customer’s credit card statement issues Upselling credit card enhancement services Provided Email and Chat support (OCT 2007 – OCT 2009)     Teleperformance Philippines Ortigas Center Technical Support Representative for a Printer Company Proficient in providing technical support over the phone regarding printer issues, printer driver installation, printer settings assistance and printer replacement Handled printer technical support for Windows and Mac Provided Email and Chat support (SEPT 2006 – JUN 2007)    HSBC Muntinlupa Philippines APAC Customer Services Alabang Customer Service Representative for a Health Insurance account Took inbound calls providing service and product information Upselling product enhancements over the phone EDUCATIONAL BACKGROUND: -) Bachelor of Science in Computer Engineering AMA Computer University Calamba Laguna Philippines SEMINARS ATTENDED:       AUTOCAD 60hrs course by MERALCO FOUNDATION INC (DEC 2009) Advance Troubleshooting and Networking by AMA Computer College Calamba Laguna (Nov 19 2005) Philippine Computer Society IT Entrepreneurship by Mapua IT Center Puyat Avenue Makati (JUN 2, 2005) Management Information System Seminar at Subic Bay Zambales (Dec 15 2005) Telecommunication Seminar Subic Telecom at Subic Bay Zambales (Dec 15 2005) ESL & Speech Articulation & Public Speaking Seminar at AMA Computer College Calamba Laguna (Nov 19 2005) AFFILIATES/ACTIVITIES:   AMA Engineering Society (member-) ACES Society Calamba (member-) SKILLS & ADDITIONAL PERSONAL INFO: Basic AUTOCAD 2d/3d/Rendering, Basic programming and software/hardware maintenance. Experience in MS Word and Excel. Well versed in English, a quick learner, articulate and optimistic.