Zelda Els

Resume for Zelda Els Nr 8 Gardenia Avenue Gardenia Park Bloemfontein-- ! E DUCAT I O N Stella High school 2000 Subjects all passed on higher grade Geography Home-economics Afrikaans English Mathematics Accountancy I also did my teaching degree in Modern dancing as well as Grade 6 theory in music. I passed the Unisa practical music exam for grade 7 in piano. EXPERIENCE Receptionist, waiter | H i l t o n H o t e l B r a c k n e l l , U K February 2001–February 2003 Working with cash Doing cash ups Checking customers in and out of the hotel Handling complaints Handling special requests Working with foreign currency Silver service at weddings Tending the bar when needed Serving breakfast, lunch, dinner and buffets for conferences We also did intensive customer care training and complaint handling, wine tasting and barista training for the coffee machine. Resume for Zelda Els Sales Representative| O p t i p l a n , B f n February 2003 – December 2006 Sales Liaising with delivery trucks and customers Ordering stock Handling complaints Reaching targets Keeping clients happy General administrative duties Sales representative| D i a l a B e d , L o c h L o g a n Wa t e r f r o n t December 2006 – October 2010 Sales Helping customers choose the correct matrass to suit their finances and health Teamwork – helping other sales people’s customers when they were not there Cash ups Ordering stock Handling complaints Keeping clients happy Reaching targets Upselling General administrative duties Intensive product knowledge We were regularly taught sales techniques and handling objections, how to close a sale etc Sales Representative| Vo d a c o m , Y T C C E L L U L A R October 2010 – May 2012 and again from December 2014 to July 2015 Sales Ordering stock Handling complaints Keeping clients happy Reaching targets Intensive product knowledge Helping other sales representatives’ customers when they were not there We regularly went on training when new products were launched Liaising with certain customers who couldn’t come into the shop and had to have their phones or modems couriered Telesales Sorting out complaints with Vodacom Head office Helping customers choose the correct sms – and data bundles, as well as the best overall package to suit their needs General administrative duties Reference: Sarel Coetzee- Page 2 Resume for Zelda Els Manager| P i c a s s o ’s Re s t a u r a n t , W e l k o m , F r e e s t a t e May 2012 – November 2013 Sales Cash ups Ordering stock Handling complaints Keeping clients happy Reaching targets Upselling Marketing Designing adverts for the local newspapers Designing pamphlets General administrative duties Intensive product knowledge Intensive waiter training Liaising between the kitchen and the front shop Arranging birthday parties, meetings and other functions Manager| C a m b r i d g e Fo o d , T h a b a N c h u , F r e e s t a t e February 2014 – November 2014 Sales Cash ups Ordering stock Handling complaints Keeping clients happy Reaching targets Upselling Marketing Designing adverts for the local newspapers Designing pamphlets General administrative duties Intensive product knowledge Stock takes Working out the shifts for staff Owner| M u z e t t e , s c h o o l o f m u s i c July 2015 - current Piano, keyboard and theory teacher General administrative duties SKILLS  Computer literate  Very fast learner Page 3 Resume for Zelda Els     Creative Logical Well-spoken in Afrikaans as well as English I am willing to work long hours, and I also believe in working efficiently. Page 4