Zina Ezeilo

Zina Ezeilo Virtual Assistant | Sales Rep | Appointment Setter | SDR | Customer Service Rep Lagos, Nigeria 102101-- • PROFILE: I am a virtual assistant with several years of experience providing administrative and executive support services to clients across various industries. As a dedicated and detail-oriented professional, I take pride in my ability to help individuals and businesses manage their day-to-day operations efficiently and effectively. My expertise includes managing calendars, project management, scheduling appointments, making travel arrangements, handling email and phone correspondence, data entry, and conducting research. I am also proficient in various software and tools such as HubSpot, Slack, Zoom, Google Calendly, Microsoft Office, Google Suite, Dropbox, and more. My communication skills are top-notch, allowing me to interact with clients and their stakeholders in a professional and friendly manner. I have experience working with international clients and am able to adapt to different time zones and cultural nuances. As a virtual assistant, I understand the importance of confidentiality, reliability, and meeting deadlines. I am committed to providing timely and accurate support to help clients achieve their goals and relieve them of administrative burdens. If you are looking for a trustworthy and efficient virtual assistant, I am ready to work with you. Let's connect and discuss how I can help streamline your operations and improve your productivity. • OBJECTIVE: Highly motivated and results-driven sales professional with 2 years of experience seeking a challenging role as a Sales Representative. Proven track record of exceeding sales targets, building strong client relationships, and driving revenue growth. Adept at identifying customer needs, presenting solutions, and closing deals. Strong communication, negotiation, and interpersonal skills. Willing to relocate: Anywhere Sponsorship required to work in the US Work Experience Sales Representative Press Like LLC - Ohio Texas January 2021 to March 2023 I worked remotely at Press Like LLC, and my duties entails; • Reach out to customer leads through cold calling. • Present, promote and sell products/services using solid arguments to existing and prospective customers. • Achieve agreed upon sales targets and outcomes within schedule. • Establish, develop and maintain positive business and customer relationships. • Helping determine pricing schedules for quotes, promotions, and negotiations. • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. • Keep abreast of best practices and promotional trends. • Continuously improve through feedback. SOFT SKILLS; Product knowledge, Closing skill, Meeting sales goals, Customer Service, Active listening, Communication skill, and Problem solving skill, and Rapport building skill. TECHNICAL SKILL; Salesforce, CRM, Slack, Zoom, Hubspot, Google suite. • ACHIEVEMENT AS A SALES REP My greatest achievement is turning around the sales department at my previous company. When I first joined the sales department team, we struggled to meet goals. With support from my supervisor, I developed an innovative marketing plan and implemented it into our existing strategies. Within six months, the team started utilizing my plan as the blueprint for other campaigns. We started to exceed our goals by as much as 30 percent. The new sales strategies helped bring in around $1 million in revenue for the company during the second half of the fiscal year we introduced them. Appointment Setter Camelot Group - Florida January 2020 to February 2021 I work remotely as an appointment setter for Camelot Group and my duties entailed; • scheduling consultations between sales staff and prospective clients. • Ensuring that important meetings are booked for the sales team. • Accurately document all necessary information into the CRM database. • Develop and distribute report for each day's appointment. SOFT SKILLS; Excellent phone etiquette, Excellent Interpersonal skill, Good communication skill, Active listening, Organization, and Result oriented. TECHNICAL SKILLS; Google Calendly, CRM, Slack. Customer Service Representative Insurance Supermarket Inc. - Miami, FL October 2018 to December 2019 I worked remotely as a customer service representative at Insurance Supermarket, Miami FL and my duties entailed; • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Resolving issues and troubleshooting technical problems. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Providing feedback on the efficiency of the customer service process. • Knowing our products inside and out so that you can answer questions. SOFT SKILLS; Calendar Management, Email Management, Appointment setting, Data Entry, Social media management, Time Management, Project Management, Adaptability, Problem solving skill, and Attention to details. TECHNICAL SKILLS; Microsoft office, Google workforce, Zendesk, Slack, Zoom, Hubspot and other Social media management tools. ACHIEVEMENTS AS A CUSTOMER SERVICE REPRESENTATIVE • Improved customer satisfaction by 12% in three months, according to in-store and online surveys. • Received "customer service representative of the month" award out of 5 other representatives in the division. Results were based on speed, sales quotas and customer satisfaction. • Expanded client base by 15% over the course of six months. • Directed the company through a complete rebuild while maintaining clients and increasing profit by 50% • Maintained customer retention rate 30% above the company average. Education Graduate in Health science University of lagos, Lagos January 2018 to May 2023 High school diploma or GED in Health Science Millbank Hall Secondary School - Lagos state January 2010 to August 2015 Skills • Customer service representative • Sales • Negotiation • Facebook Advertising • Customer service • Cold Calling • Live Chat • Telemarketing • B2B sales • Outbound sales • Phone etiquette • Inside sales • Outside sales • CRM software • Analysis skills (1 year) Languages • English - Fluent Awards Top Performer of the Year May 2017 For the last three years, I worked as a sales representative for Press Like LLC, where I am responsible for generating and following up with new leads. I was provided with intensive training to help me get acquainted with the company's products and services, I was responsible for making outbound and inbound calls using a comprehensive script. I have taken significant time and effort to develop my customer relationships and currently have a 100% satisfaction rating. I have also consistently met or exceeded my sales goals. In fact, I won our team's Top Performer of the Year award last year with over $100,000 in total sales. As your sales representative I hope to put in my work ethic and knowledge, and to collaborate with the team to help them exceed their monthly sales goals.