PERSONAL DETAILS CONTACT DETAILS
Name:Zinzi 124 Bel Aire
Surname:Nokhemane Vorna Valley, Midrand Gauteng
D.O.B:1993/12/12 (C):-
EE/AA Status: African Female (E):-Marital Status:Single
Location:Midrand, Johannesburg (Willing to relocate to Cape Town)
Languages:English
Xhosa
Afrikaans
TECHNICAL AND FUNCTIONAL
Retail knowledge and experience
Business Analysis experience in an IT environment
Knowledge of business process modelling methodology and tools e.g. Visio
Business Process design and documentation skills
Project management lifecycle knowledge
Ability to communicate system information to Non-IT resources
SKILLS AND COMPETENCIES
Agile Methodologies (Kanban, Trello, Confluence)
Advanced MS Office
Business Analysis understanding
E-Commerce knowledge
ITIL Service Transition Knowledge
ITIL Service Operation Knowledge
PROFESSIONAL
Microsoft Certified Professional (MCP)
Microsoft Certified Solutions Associates (MCSA)
MCSE Private Cloud
ACADEMIC QUALIFICATION
BCom HonorsManagement Information Systems
InstitutionUniversity of Cape Town (Current)
B-Tech: Information Technology Management-
Institution: Cape Peninsula University of Technology
National Diploma: Information Technology Business Applications
Institution: Walter Sisulu University of Technology -)
MATRICULATION:
Vredenburg High School (2010)
WORK EXPERIENCE
Business Analyst: CBUIT (Service Delivery Management), Vodacom (Contractor Business Connexion Group -) April 2018- Present
Consultancy Services:
-Attend Technical and application functional meetings
-Document Solutions
-Liaise with IT teams on proposed solutions
Business Analysis
-Advice and document improved Service Processes
-Engage with client and Incident Management Teams in the avoidance of interruptions
-Continual improvement of the processes
-Handover Documentation to Service Lines
Documentation:
Training Manuals
Service Catalogues
Business Requirements Specifications
Functional Requirements Specifications
Presentations across Divisions:
Service Transition Models
Service Operation Models
Wish Analysis
Workshop Coordination - Policies Alignment eg. Incident Management Policy
High Level Projects I worked on and what my responsibility was:
1. Self Service Kiosk: BRS and FRS documentation and tracking the progress of delivery from of the Developer and UX designer
2. PEP system web service integration: Business and Functional Requirement Specification.
3. Meltdown & Spectre Vulnerability: Tracking of heat maps and patching progress for Departments
4. Vodafone Password Initiative: Create Master System account List for all areas.
5. SDM TRP Reviews: Track the progress for SDM in order to meet the deadline.
6. IS System Landscape View: Create a Complete Application view for all areas in Information Service
7. Business Impact Assessment): Review BIA with applications owners and make required changes.
8. On boarding of the OPCO’s into Vodacom: Project Initiations and stakeholder identification.
Business Analyst: IS Operations, Vodacom (Contractor Business Connexion Group -) August 2017- March 2018
Project Collaboration
Initiating a project and identifying stakeholders
Evaluating the information gathered through workshops and surveys, business process description and detailed system analysis.
Measuring and tracking Service Transition artifacts.
Documentation:
Operational Level Agreement
Patch Management Procedures
Scoping operative principles
Process improvement
Producing common business analysis artefacts including business cases, user requirements documents and functional specifications
Capture and document user requirements in detailed functional specifications (including process flow diagrams) and translate those requirements into project deliverables.
High Level Projects I worked on and what my responsibility was:
1. Cloud Assessment: Evaluated ISO applications based on the degree of technical and business fit against key cloud characteristics.
2. Decommissioning of Maxconnect from Eppix: I Documented the F5 Functionalities to be made possible / Available to the AO team.
3. How We Work: Consolidation of all How We Work documents of the different ISO areas to the new QMS format.
4. Customer Satisfaction index for DBA service: Draft survey to determine the levels of satisfaction with the DBA service.
UCS Technology Services
Technical Specialist (2014 October –2017 July)
Documentation (Atlassian Jira Software)
Servers (2008R2/2012R2)
Installing
Configuring
Administering
Group Policy Management
Microsoft Hyper-V (Basics)
VMWare
Disaster Recovery Planning
Building of a new Virtual Machine
Server Maintenance
SQL Server Management Studio
Restores
Backups
Log Shipping
Microsoft Exchange Server
Managing Exchange accounts
Active Directory
Managing AD Accounts
Trend Micro OfficeScan (Antivirus) and Control Manager
Managing Client computers remotely from the console
Performed initial network setup and ensured it was properly established.
Scheduled and executed server maintenance.
Coordinated IT department with the rest of the corporation.
Answered support calls on a daily basis, providing technical information in order to aid other employees to complete their own work quicker.
Compiled IT information into reports to be delivered to department heads.
Broadband College of Technology
System Administrator Trainee Testing Environment (June 2014 – September- Installing and Configuring Windows Server- Administering Windows Server- Configuring Advanced Windows Server 2012 Services
REFERENCES
1. UCS Technology Services
Shirley Plaatjies (Helpdesk Manager (Fuel)) Mentor
(C) +27 82 -
(W) 011 -
-
2. Vodacom
Sumaya Adams (Project Manager CBUIT)
(C) +27 72 590 347-
3. UCS Technology Services
Edward Hinchcliffe (IT Manager & Outsource Dep Manager)
(C) -
(W) -
Edward.hinchcliffe.ucsts.com
