Zion Campo

Zion Campo Customer Success Advocate- Summary You may contact me via: SkypeID: siriusboi Email:- Experience Project/Product Manager, Quality Assurance and Customer Support – GWION Solutions September 2017 - April 2018 (8 months) - Lead the development of a hotel property management system Lead troubleshooting team and investigated multiple software bugs and issues Managed multiple websites from start to finish Provided support to our clients for our hotel property management system Local Community Technology Volunteer – Bohol ICT Council January 2017 – September 2017 (9 months) - Launched 2 successful Startup Weekends in my community participated by 80 – 100 people Became an Ideaspace Ambassador and spearheaded multiple entrepreneurial events in our local community Support local community technology initiatives and became the local ICT council’s Press Relations Officer Customer Support Specialist - Teespring May 2016 - December 2016 (8 months) - Identified areas of improvement for the company by analyzing customer support data and suggested new features Helped create connections with customers to increase customer retention, loyalty and understanding. Delivered excellent customer support through email to worldwide customers. Customer Support Advocate, Transaction Coordinator and Marketer – JK Team October 2012 - June 2016 (3 years 9 months) - Helped increase the business' sales by 130.91% on the first year and continually helped maintain a positive sales growth over the years. Headed the customer service team where we helped our agents grow their business and ensure that they reach their full potential by focusing in what they're good at, selling. Oversaw the whole client transaction process (from contract to closing) and followed up with any inquiries or documents needed. Made sure that each part of the transaction was carefully reviewed as we help people with one of the most important part of their lives. Copywriter – Tutoring Solutions LLC (1 year) - Wrote copy for a tutoring website to help increase number of enrolled students Education Bohol Island State University - Main Campus Bachelor of Science, Computer Engineering 2011 - 2012 Tagbilaran City Science High School 2007 – 2011