Zyra Apan

ZYRA ADOR DIONISIO APAN Unit3b Arnaiz Ave Cor S.Dian St, Brgy 67 Pasay City Mobile No.:- Email Address:-OBJECTIVE: To join an organization where I can use my skills, knowledge and expertise in my profession and attain a higher level of performance and to have a productive and progressive career in the work place. SUMMARY OF QUALIFICATION:           Capable of reformatting and installing application. Knowledge in configuring LANS. Knowledge in troubleshooting computers, printers and network printers. Knowledge in Exchange Server Have a basic knowledge in ITIL Able and willing to assist co-workers, supervisors, and clients in a cooperative manner. Has 5 years of experience in the IT industry Extensive knowledge as an IT Assistant/Support With background in hardware and software troubleshooting Has strong customer service communicating skills WORK EXPERIENCE:  IT ASSISTANT April 23, 2012 – Feb 28, 2015 MacroAsia Catering Services Finance Department/IT Section West Service Road, Merville Exit NAIA, Pasay City Job Description:  Support to all program activities including data management, secretarial support.  Handling information requests/inqueries  Arranging conference calls  Maintenance of network set-up, hardware, software, CCTV component and server.  Hardware and software troubleshooting  Server 2003 daily, weekly and monthly backup using Veritas and tape storage.  Manage vendors/service providers.  Provide end user support in email configuration, outlook installation, onsite desktop, laptop and printer support.  Participates in planning, installing, testing and implementing new hardware and software application.  Managing File Server maintenance, Active Directory server. AWARD:  Partner of the month of September 2013 MacroAsia Catering Services West Service Road Merville Exit, NAIA, Pasay City  TECHNICAL SOLUTIONS REPRESENTATIVE July 1, 2015 – Present Hewlett Packard Enterprise Global Service Desk – ITO 11th Floor Cyberpod Two, Eton Centris, Quezon Ave, Quezon City Job Description:  Answer incoming phone calls and provide first class technical support for all products supported.  First level troubleshooting  The Technical Solutions Representative will receive all English language customer concerns and issues and provide superior Customer Service and / or Technical Assistance to customers by e-mail, chat and phone.  Customer Support service operates 24 hours.  Customer support service centre consists of the Customer Service Support and sales team offering customer service, sales and technical support to a wide variety of countries.  Deliver high quality technical support via phone, email or chat to our customers who use or would like to use our software applications. EDUCATIONAL BACKGROUND:  Collegiate: Central Luzon State University Science City of Muñoz, Nueva Ecija- Bachelor of Science in Information Technology Major in Network Management  Secondary: General Tinio National High School General Tinio, Nueva Ecija-  Elementary Padolina Elementary School Brgy. Padolina General Tinio, Nueva Ecija- TRAINING AND SEMINAR ATTENDED:  On-the-Job Training Dec 17, 2011- February 17, 2012 MacroAsia Catering Services Finance Department/IT Section West Service Road, Merville Exit NAIA, Pasay City  Creating A Brand of Unparalleled Service Sep 17, 2012 MacroAsia Catering Services West Service Road, Merville Exit NAIA, Pasay City PERSONAL INFORMATION: BIRTH DATE: SEX: HEIGHT: WEIGHT: CIVIL STATUS: CITIZENSHIP: RELIGION: LANGUAGE SPOKEN: September 11, 1991 Female 5’1 44 kg. Single Filipino Iglesia Ni Cristo Tagalog and English REFERENCES: Ms. Allinette M. Factor Welcome Finance Inc.-- I hereby certify that the above information is true and correct. ZYRA AD. APAN