Juliet Sokuu

JULIET SOKUU Email:-linkedin.com/in/juliet-sokuu26 Tel: - Administrative Assistant | Customer Service Representative. Professional Summary: Results-oriented virtual assistant with a proven track record of over 4 years in delivering top-notch administrative and Customer support to busy professionals. Expertise includes efficient time management, effective communication and meticulous organization. Proficient in using a wide range of software and platforms to streamline workflows and optimize efficiency. Known for problem-solving skills, adaptability and unwavering commitment to helping clients achieve their goals. Work Experience:  Assisted in scheduling 60 plus meetings, printing 75 travel expense reports. And sending 400 plus contracts via emails.  Managed incoming phone calls, recorded data, and responded to inquiries of 380+ walk in customers for information.  Maintained a clean and organized environment for about 20+ employees and 450 plus students which boosted productivity by 65%.  Improved overall office efficiency by 30% through assisting the office manager in improving productivity such as archiving paper documents electronically using Acrobat Adobe Pro.  Reviewed and updated the files, policy manuals, and medical records of 20+ members of staff.  Recommended a new automated system for transferring data into a spreadsheet, increasing office productivity by 20%.  I have Knowledge in technical support, troubleshooting Micro-Computer / Customer Service Representative software and hardware issues. 28/09/2020-04/02/2022  Increased customer satisfaction by 25% through providing administrative assistants to over 45 clients daily, answering client concerns, forwarding messages, and confirming appointments as necessary.  Answered product questions and concerns by clarifying the customers situation, determining the cause of the problem, selecting and explaining the best solution.  Build sustainable relationships of trust through open and interactive communication.  I successfully managed a team of CSRs and improved customer satisfaction ratings by 65% through implementing a new feedback system that streamlined how we collect and respond to customer concerns.  experienced in troubleshooting technical issues and providing assistance to customers with software, hardware, and other technical problems. Harley Reed Ltd Administrative Assistant 07/01/2022-18/10/2023 Remote Administrative Assistant / GEORGIA 25/04/2018-03/06/2020        Managed the executive's schedule, including coordinating appointments and travel arrangements, resulting in a 65% increase in productivity. Handled email correspondence and responded to inquiries promptly, maintaining a high level of client satisfaction. Conducted research and compiled reports on various topics, aiding in informed decision-making processes. Efficiently automate tasks using tools like Zapier, Asana and Trello. resulting in a 30% reduction in manual workload. Assist clients with document preparation, expense tracking, data entry and research, maintaining an accuracy rate of 98%. Responsibly managed a high-volume email inbox, sorting and prioritizing Remote Administrative Assistant over 200 daily messages. Implemented cloud-based file management systems, improving document accessibility and reducing retrieval time by 25%. Decent pharmaceutical Ltd | Finance Internship 05/08/2017-07/04/2018:  Assisted in preparing financial reports and analysis for     Entrepreneurial Experience:        management review Conducted research and data analysis to support decisionmaking processes. Collaborated with team members to streamline financial processes Managed finances and budgets, ensuring accurate, recordkeeping and transparency. Manage and maintain accounting records, including accounts payable and receivable, general ledger, and other financial data. Founded and managed an independent business venture concurrently with academic studies. Developed, marketed, and sold African wear/Dresses to target customers, demonstrating strong entrepreneurialism. Managed all aspects of the business, including product development, inventory management, sales, and customer service. Leveraged social media platforms and networking to promote the product and expand customer base. Successfully balanced business responsibilities with coursework, demonstrating exceptional time management and prioritization skills. Cultivated valuable skills in negotiation, communication, and problem-solving through real-world business experience. Demonstrated resilience and adaptability in overcoming challenges and navigating the demands of entrepreneurship while pursuing education. Skills:  Administrative Assistance  Tech Savvy  Customer Support  Time Management  Data Entry  Empathy  Strategic Planning  Project Management  Research  Communication Skills  Email Management Research Skills:  I Have the ability to critically evaluate research findings and draw meaningful conclusions to contribute to the advancement of knowledge in the field.  Strong attention to detail and accuracy in data management, ensuring the integrity and reliability of research outcomes.  Effective communication skills in presenting research findings through written reports, presentations Leadership And Management Skills:  Team Management and Motivation: I Successfully led crossfunctional teams of up to 10 members, fostering a collaborative environment that resulted in a 60% increase in team productivity. Implemented individualized coaching strategies to inspire team members, resulting in a 15% decrease in turnover rate.  Strategic Planning and Decision Making: I Developed and executed strategic initiatives to achieve company objectives, including market expansion and product development. Utilized data-driven insights to make informed decisions, leading to a 25% increase in market share within one year  Conflict Resolution and Mediation: Demonstrated proficiency in resolving conflicts among team members, resulting in improved morale and cohesion. Education:  University of Education, Winneba, Ghana Bachelor of Science in Accounting - (Degree)  Maranatha Business Senior High School West African Senior High School Certificate - (WASSCE)  Dapouha M/A Junior High School Basic Education Certificate Examination    Salesforce Administration Technical Support Fundamentals On Demand IT Skills Training    Customer Support Skills A Mini-Course on Time Management Administrative professional course. - (BECE) Certificate LinkedIn course Reference will be provider on request -