BEATRICE PATRICK
Nigeria,
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https://www.linkedin.com/in/beatricepatrick
SUMMARY
● Energetic self-starter with experience in Customer Care Representative
● Excellent Customer satisfactory experience
● Ability to work with people and multitask
EDUCATION
Ambrose Alli University Ekpoma – Edo state
Bsc Banking and Finance.
September 2013 – August 2017
WORK EXPERIENCE
ACME GLOBAL RESOURCES LTD (KADUNA STATE)
Data Entry Representative
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JULY 2011 - Oct 2013
Created and updated customers records to ensure customer satisfaction on product bought
Handling emails, chat support from clients and resolved customer complaints
RELATIONAL TECHNOLOGIES LTD (JIGAWA STATE)
IT Support
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Data of each suppliers were created and monitored
Managed administrative responsibilities and welfare within the office
Developed a seamless operation with written Operators/User manual
Helped set up back end operations of a membership site and courses through software.
MINISTRY OF FINANCE AND ECONOMY PLANNING (JIGAWA STATE)
Customer Support Executive
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August 2019 - May 2020
April 2021 - March 2022
Built and continually optimized the onboarding communication strategy for newly acquired customers.
Delivered reporting and insights that accurately measures the preference of each campaign.
Managed all aspects of Email production workflow including the development of the Email Calendar, Email production
and delivery.
VOLUNTEER ACTIVITIES
PRESIDING OFFICER, INDEPENDENT NATIONAL ELECTORAL COMMISSION (INEC)
Presiding over the affairs of a polling unit
Verified/Screened eligible voters
Counted votes and recorded
Collated election result
SKILLS
Excellent Communication skills
Customer Relationship
Time Management
Strong Analytical skills
Attention to details
INTERESTS
Customer Service
Tech Support
February 2019
Administrative Assistance
LANGUAGES
English Language - Expert
