Aaron Paul Payo

AARON PAUL PAYO EXPERIENCE 2021 - 2022 Callbox Sales & Marketing Solutions PRODUCTION MANAGER Managing digital campaigns, ensuring that they meet Client objectives and excellent results. Produce campaign analytics reports, including case studies, to demonstrate effectiveness and share learnings. Responsible for training, coaching and developing assigned agents to conclude monitoring, presentations, follow-up and corrective counselling as needed. Give & receive employee feedback, conduct performance evaluations every month & provide ongoing training to agents. Carrying out performance measurement, monitoring & evaluation of all agents to improve efficiencies. 2020 - 2021 Hitman Homes REAL ESTATE AQUISITION SPECIALIST Generate leads through cold calling Appointment Setting Update database 2020 Conversion.io SEO SPECIALIST Build marketing systems for rapid growth and customer acquisition. Website conversion rate optimization, datadriven social media advertising funnels, SEO & advertising automation. EDUCATION 2016 - 2020 University of Mindanao Bachelor of Science in Psychology SKILLS Excellent in English both in communication & written Proficient in MS Excel, MS Word & PowerPoint Database & Email Management Detailed oriented The ability to share clear messages and make complex ideas easy to understand for everyone. Can work under minimal supervision CONTACT--Block 14 Lot 12 Samantha Homes Catalunan Pequeno Davao City 8000 2019 - 2020 Le Marketing 2013 - 2014 TelePerformance Philippines PROJECT MANAGER SUBJECT MATTER EXPERT Oversees company’s interactions with the public through implementing content strategies on social media platforms. Prospecting, generating, qualifying, processing and following up on leads and appointment setting. 2018 - 2019 MVibe LLC DATA ENTRY SPECIALIST Sourcing cover songs for sync along with technology & metadata. Data research & gathering 2016 - 2017 Convergys TEAM LEAD Coordinates and supervises the daily activities of business or technical support or production team members Develop team strengths & improve weaknesses. Guiding, monitoring and leading an entire group. Responsible for motivating their teammates as well as inspiring positive communication within them so that they can work together toward achieving goals. 2014 - 2016 TelePerformance Philippines TEAM LEAD Responsible for coaching, mentoring, developing the team’s skills and managing conflict. Develop team strengths & improve weaknesses. Organize team initiatives Identify team goals & evaluate team progress. Support and drives the team in completing their tasks through prioritization, follow-up, improvement of workflows, various projects and removing obstacles Set goals for the team to ensure focus Address motivational issues as well as potential personal issues of team members, and finds solutions to them Facilitate and initiates interaction between the team and the other teams Serve as a point of contact between the team and client for topics that concern the entire team Serve as the voice of the team to the rest of the organization Perform other administrative tasks 2014 - 2016 TelePerformance Philippines AT&T CUSTOMER SERVICE REPRESENTATIVE vIdentify customer problems through effective interrogation strategies Use tools and systems to identify the problems of the clients and the solution required Escalate clients problems to the corresponding groups of the resolution, in case of facing a problem out of their capability of resolution Ensure every incident is documented in an adequate manner, are notified to whom may correspond, and escalate it when corresponding Fulfill all the productivity and quality objectives required of the agent Ensure an excellent customer service through quick and effective actions, to solve the client issue Strive to meet and exceed assigned performance goals (individual).