Abby Gale Elim

3 Years in Collections/Customer Service Account. 8 months in Inbound Sales

ü Customer Service (Financial Account)

SYKES ASIA, INC / Sept 2016 – Nov 2019

WCC, Shaw Boulevard, Mandaluyong 1552 Metro Manila

ü Managed inbound and outbound call and customer service inquiries. Identifying and assessing    customer’s need to achieve satisfaction. As a Team Coach, I also have to assist agents specially the new hires.

ü Customer Service (Sales Direct)

SYKES ASIA, INC / July 2020 – Present

Synetserve, Shaw Blvd Pleasant Hills Mandaluyong 1052, Metro Manila

ü _I handled Inbound calls. As a Sales Representative I have a great negotiation and use persuasion skills to overcome objections from customers. _