ABBY GALE ELIM
Address: Anabu II-B Imus Cavite, Philippines
Mobile Number: -
Email Address:-LinkedIn: https://www.linkedin.com/in/abby-gale-elim/
Hardworking professional with proven leadership and organizational skills seeking to apply my abilities to the position you are
looking for.
EXPERIENCE
SEPT 2016-NOV 2019
SME/COLLECTION REPRESENTATIVE, SYKES ASIA
Managed inbound and outbound call and customer service inquiries. Identifying and assessing customer’s need to
achieve satisfaction. As a Team Coach, I also have to assist agents specially the new hires and help them improve their
skills such as negotiation skills.
JULY 2020-MARCH 2021
SALES REPRESENTATIVE, SYKES ASIA
I handled Outbound calls. As a Sales Representative I have a great negotiation and use persuasion skills to overcome
objections from customers.
APRIL 2021-SEPTEMBER 2021
APPOINTMENT SETTER, LEARNING REALITY TECHNOLOGIES
Outbound calling all of our leads to setup an appointment with my client. I am also responsible in explaining our
products to the customers.
NOVEMBER 2021-JULY 2023
BANKER SUPPORT, JP MORGAN CHASE & CO.
I am responsible for reviewing complex documents. I provide approval for an individualor business to open an account
with the Bank. I am responsible of reviewing the Bank’s policy to the bankers at the branch.
EDUCATION
AUGUST 2016
BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT, MAJOR IN MARKETING
Cavite State University – Imus Campus / LTO Compound, Palico 4, Imus City Cavite City/2016
SKILLS
•
•
Communication Skills and Fluency in English
Computer Skills
•
•
•
Time Management
Problem Solving
Leadership Skills
QUALIFICATIONS
• Motivated and Self Driven • Love for continuous learning and ability to work with minimal supervision • Independent and solid
team member with 4 years of excellent phone customer service abilities. • Friendly, dedicated individual with 2 years of
experience as a Team Support and excellent customer service skills. • Known for ability to build relationship with customers,
resulting in customer satisfaction.
2
