Adaugo Ahamba

I am a Customer service professional with 3 years of experience in providing excellent service and customer satisfaction. I have developed a deep understanding of Customer needs, by resolving issues promptly and effectively, maintaining a friendly and professional demeanor, managing high call volumes,I pride myself in the ability to build strong relationships with clients.

My skills demonstrate the capacity to provide comprehensive support for executives, senior-level staff and Businesses.

I am proficient in the use Microsoft office suite,Slack, Zoom, Zendesk, Freshdesk Asana , Hubspot, Calendly, Trello and Monday.com for task Management.

I am very organized and attentive to details, with excellent written and spoken skills, Team work and Collaboration,Tech savvy, problem solving and multitasking.

Here are my core competencies as a Customer service Representative:

1. Escalating complex or unresolved client issues to the relevant manager or division for more review and

swift and efficient resolution

2. Troubleshooting and resolving problems with the company's products or services.

3. Providing customers with accurate and current product knowledge and information.

4. Promptly and accurately responding to customer complaints and concerns.

5. Maintaining a close eye on market and product developments to better serve customers.

6. Calling, emailing, or using live chat to promptly and politely answer customer questions.

7. Keeping thorough records of all inquiries and complaints from customers and keeping an eye on their interactions.

My skills as a Customer service Representative are as follows:

• Escalation and Resolution Management.
• Customer Relationship Management.
• Tickets Creation and Management.
• Active and Empathetic Listening.
• Telephone Etiquette
• Effective Phone, Live-chat, and Email Support.
• Troubleshooting.
• Answering Product Questions.
• Call Logging/Report.

Passionate about optimizing operations and providing excellent service. I am open to new opportunities where I can leverage my expertise to contribute to your organization's success.

Let's connect and explore how we can collaborate to achieve mutual growth and excellence.