AHAMBA ADAUGO
CUSTOMER SERVICE
CONTACT
--Rivers State, Nigeria.
SKILLS
Exceptional interpersonal and
customer service Excellence.
Excellent verbal and written
communication skills.
Active listening,Problem solving and
trouble shooting.
Issue Resolution and Escalation
Handling in a remote environment.
Technical proficiency using softwares
such as Hubspot, Zendesk,Google
suite, zoom, Microsoft office, etc
EDUCATION
Higher National Diploma
Abia State Polytechnic Aba-
LANGUAGES
English
REPRESENTATIVE
PROFILE
A Remote Customer Service Representative with 3 years experience in customer service
and a proven track record of resolving customer issues in a timely manner, while upholding
the highest standards of customer satisfaction. Extensive experience in using multiple
communication channels, including Phone, Email and Chat. Strong interpersonal skills and
an ability to lead and motivate a team to success. Skilled in using CRM and help desk
software to effectively manage customer accounts, troubleshoot technical issues and
resolved escalated complaints. Committed to driving customer satisfaction and bottom-line
growth for the organization.
WORK EXPERIENCE
REMOTE CUSTOMER SUPPORT
SPECIALIST
ATLAS METAL AND IRON
May 2022 - Jun. 2023
Skilled at successfully troubleshooting customer inquiries, resulting in a 70%
first call resolution rate.
Developed and implemented customer education program to improve customer
service experience, which was recognized in customer feedback and led 20%
overall increase in customer satisfaction rate.
Utilize CRM systems to document customer interactions, maintain accurate
records, and track issues to resolution.
Proactively identified and resolved customer inquiries within one business day,
leading to an increase in cost savings of 37%
VIRTUAL SUPPORT REPRESENTATIVE
INTERNSHIP
Doom Xoom Delivery, Frankfort ,KY
Oct. 2021 - April. 2022
Handled calls, requests and complaints from customers, respond to customer
inquiries via phone, email and live chat.
Proactively identified and resolved customer inquiries within one business day,
leading to an increase in cost-savings of 37%
Manage a team of 15 drivers and dispatch them to multiple restaurants for
deliveries.
Collaborated with the team to develop and implement new customer service
processes
REMOTE CUSTOMER SERVICE
REPRESENTATIVE,INTERNSHIP
Classic Real Estate, Lexington, Ky
Jan. 2021 - Sep. 2021
Responded to emails and phone calls from customers regarding listing process,
to include scheduling real estate showings, open houses, etc
Managed and updated large customer databases, identified and communicated
with potential clients.
Coordinated virtual property showings, utilizing video conferencing tools to
ensure a positive and seamless experience for clients.
Conducted remote market research to stay informed about current real estate
trends and property values.
