Adrian Gheorghitoiu

ADRIAN – CIPRIAN GHEORGHITOIU 4TH JUL 1985, ROMANIA Address: 31A Sub Cetate Street Floresti, Cluj County Mobile: - E-mail:- Young professional with work experience in domains such as Management, Customer Service, Finance, Sales and Marketing. Focused on providing an excellent service, I’m looking for a both challenging and rewarding career. EMPLOYMENT DETAILS 5th April 2019 to current SDL Language Weaver Job Title: Customer Experience Order Processing Specialist   Responsible for handling customer experience related tasks (chat, emails, contact us forms) for customers worldwide; Responsible for processing orders of translation software for customers interested in purchasing such software. Empire Group Ltd Job Title: Interpreter   15th August 2018 to 29th Mar 2019 Responsible for providing interpreting services at hospitals or police stations; Responsible for translating for Romanian persons in the UK. Service Logistics Ltd Job Title: Technical Help Desk Advisor   Responsible for solving queries between merchants and their banking partners; Responsible for taking inbound calls from merchants all over the UK;  Responsible for providing technical support for EPOS systems. 13th Nov 2017 to 29th Mar 2019 1st Aug 2013 to current Job Title: Freelancer  Worked on Data Entry, Market Research, Web Search projects and currently working on article and eBook writing projects;  Responsible for opening an IT Start – up in Romania (Belgian investment) Arvato Services SRL (Romania) Job Title: Customer Service Representative    25th Jul 2016 to 3rd Nov 2017 Responsible for handling inbound calls from customers from United Kingdom, Ireland, South Africa, Canada or United States; Responsible for offering billing and technical support for Xbox users; Responsible for outbound calls for troubleshooting technical or billing issues. Cloud Connect IT SRL (Romania) Job Title: Manager    Credited with coordinating, training and leading the Data Entry Team; Responsible for preparing the income/costs monthly budget and its amendments; Responsible for testing the applications developed by our own PHP developers and reporting the issues using JIRA. Self - employed Job Title: European Funds Consultant   1st Apr 2014 to 15th Jul 2016 30th Sep 2011 to 30th Mar 2014 Responsible for consulting different customers on European Funds Accessing Programs; Responsible for completing financial request, business plan etc. MRO Global Group SRL (Romania) 24th Jan 2011 to 29th Sep 2011 Job Title: Advertising Sales Consultant   Responsible for market research and identifying new customers; Responsible for signing contracts for advertising services with interested companies. 2nd Feb 2009 to 30th Sep 2010 Hanna Instruments Romania SRL Job Title: Global Trainee Economist     Credited with checking, bookkeeping and archiving accounting documents; Responsible for market research regarding competing brands and other marketing related activities; Credited with supervising and coordinating the activity of sales offices throughout Europe (team of 2-3 persons); Responsible for preparing the monthly office budget and the employee time sheet. Credit Team SRL (Romania) Job Title: Loan advisor    Aug 2007 to May 2008 Credited with market research and identifying new clients; Responsible for providing financial consulting to clients and helping them select the right loan from the banks; Responsible for assisting the clients with completing the documents required for the loan. ACADEMIC BACKGROUND Economics and Business Administration (Bachelor Degree) History – Social Sciences Babes – Bolyai University (Cluj – Napoca, Romania) Gheorghe Sincai Theoretical High School (Zalau, Romania) Year completed: 2008 Year completed: 2004 PROFESSIONAL DEVELOPMENT Communication course, Expert on accessing European Structural and Cohesion Funds course Languages Romanian – Native; English – Fluent; French – Medium. OTHER INFORMATION Driving license